Manager Customer Service

Customer Service Manager

The Customer Service Manager is responsible for managing the activities of the Customer Service team engaged in carrying out customer service activities.

• Monitors service calls to observe Representatives demeanor, technical accuracy, and conformity to company policies
• Conducts Representatives performance appraisals
• Takes corrective action to adjust customer complaints
• Answers questions about service
• Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints
• Invoicing for three buildings
• Customer Service for three buildings
• Other duties as required and assigned

Experience

• Bachelor’s degree from a 4-year college or university preferred
• Minimum 3 years customer service experience in a warehouse environment
• Experience with management responsibilities
• Experience using warehouse management systems and/or AS400 operating systems
• PC literate with experience with Microsoft Outlook, Word and Excel

• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Access wages early with the Rain financial wellness app
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community.
• + more!