Order Management & Customer Support Specialist

Position:
Sales Clerk

Location:

Sycamore, AL

Job :
242

# of Openings: 1

Ameri Bolt, founded in 2005, focuses on providing exceptional service to fastener distributors in the Southeast and Gulf Coast regions. Built on a foundation of speed and customer service, Ameri Bolt has expanded its capacity while maintaining a commitment to superior service from quotation to delivery. As part of the Lone Star Group, Ameri Bolt benefits from Lone Star's global manufacturing capabilities and customer approvals.

Together, they offer enhanced value and diversified products to customers. Lone Star is a global leader in high-performance fasteners, gaskets, and flow-control components, serving industries like oil and gas and power generation, with operations across multiple regions.

Our Benefits include:
Medical Insurance, Dental Insurance, Vision Insurance, and Life Insurance. We also offer 401(k) with matching contributions, Flexible Paid Time Off (PTO), Paid Holidays, and the opportunity to be part of a dedicated and reliable team.

The Sales Clerk is responsible for ensuring customer satisfaction by monitoring order flow, resolving customer issues, and coordinating between customers and internal teams. This role tracks order status, expedites urgent shipments, and communicates updates to ensure timely and accurate fulfilment.

This position is a 12 Month Contract.

• Respond to customer inquiries via phone and email, providing timely updates on orders and deliveries.
• Create and manage tickets to track, monitor, and resolve customer issues.
• Communicate order delays, discrepancies, and customer concerns to Sales, Operations, and Quality teams.
• Provide proactive updates on order status, delays, and shipping information.
• Collaborate with Sales, Operations, and Purchasing departments to resolve order related issues.
• Monitor open orders and follow up on scheduling, production, shipping, and delivery timelines.
• Track late and high priority orders and share status updates with the Sales Team.
• Prioritize urgent orders and assist in expediting critical shipments.
• Resolve order discrepancies while maintaining accurate records of communications and changes.
• Support order entry, updates, and maintenance for sales and customer service teams.
• Comply with all company policies and procedures including Health, Safety, and Quality Assurance policies.
• Report injuries, accidents, near misses or unsafe conditions to a Supervisor or Manager immediately.
• Other duties as assigned.

• 2+ years of customer service, inside sales, or order management experience.

• High school diploma or GED required; associate’s degree preferred.
• Strong communication skills (Verbal and Written)
• Effective problem-solving and organizational abilities
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Erp/CRM systems and Microsoft Office Suites (Epicor experience is a Plus)

• Occasionally may lift up to 20 lbs.
• Ability to sit at a desk for extended periods.
• Ability to work in an office setting within the manufacturing plant, where exposure to noise or other environmental factors may occur.

• Manufacturing and warehouse environment with multi step process production runs on different machines. High value highly customized components, long and large parts, and high precision manufacturing for critical service applications.
• Setting:
  Primarily office-based within a production and manufacturing environment.
• Noise Level: Ranges from moderately quiet in office areas to high in production areas.
• Physical Requirements:
  
  May involve occasional movement between office and production areas, requiring adherence to safety protocols.