Customer Service Representative; Onsite

Customer Service Representative (Onsite)

Taylor Corporation is a dynamic, diversified company with big plans for the future and a commitment to create opportunities for every team member. We are looking for a Customer Service Representative to join our team in Dayton, OH, and build strong relationships with customers.

Your

Hours:

Monday - Friday, 8:00am – 5:00pm ET – in office.

Your Responsibilities:

• Manage all communications—written, verbal, and in person—professionally and efficiently.
• Own escalations and concerns on behalf of the customer, performing root cause analysis and ensuring permanent resolution.
• Establish, manage, and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
• Coordinate projects and complex customer deliverables.

You Must Have:

• Ability to understand and appropriately use the company pricing system and policies.
• Ability to understand and help customers articulate their needs.
• Ability to effectively present and discuss products and services in a way that conveys quality, integrity, and a superior understanding of customer needs.
• Ability to resolve all customer needs—orders, requests, follow-up activity—across multiple systems and functions courteously, efficiently, quickly, and accurately.
• Ability to autonomously manage multiple-solution customers and related demands with ease.
• Ability to work independently and as part of a team to deliver a consistent, exceptional customer experience.
• High school education.

Preferred Qualifications:

• 2 years of college preferred.
• 3 years of related experience.
• Experience in print, marketing, or promotional products.
• knowledge.
• Strong MS Office skills, especially Excel and Outlook.
• Advanced computer experience and ability to implement new technologies.

Work Authorization:

Candidates must be authorized to work in the United States without the need for employer sponsorship.

Equal Opportunity

Employer:

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Taylor Corporation and all partners and affiliates are an Equal Opportunity Employer/Veterans/Disabled.