Customer Relation Specialist

Benefits

• Health Insurance – Affordable coverage with PPO 2000 or HSA 3000 options
• Dental Insurance – Affordable with no waiting period
• Vision Insurance – Quality coverage for a very low cost
• Life Insurance – $10,000 policy paid in full by the company
• 401K Plan – All administrative fees paid by the company
• ESOP – Employee Stock Ownership Program
• Paid Time Off – Competitive policies
• Employee Discount – Generous discount on all merchandise
• Stock Options Plan – Opportunity for equity participation
• Wellness Resources – Company‑provided wellness programs

Customer Relations Specialists are a key part of Big Sandy Superstore’s success. When customers receive an exceptional experience, they return and refer friends and family. The role focuses on warranty issues, product concerns, and processing orders efficiently to ensure fully satisfied customers.

$14.00 – $15.00 per hour

• Full‑Time/Regular

• Ability to sit, stand, bend, stoop, and reach regularly

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred

• Verify all information related to orders is accurate and correct discrepancies.
• Complete all documentation accurately and efficiently, processing cash balances, deliveries, sales orders, and account balances in compliance with corporate guidelines.
• Provide customer service support by answering phones, managing counter inquiries, processing payments, and solving customer complaints and questions.
• Complete and process credit applications, payments, and financing paperwork.
• Communicate with internal and external personnel in a professional and timely manner.
• Maintain accurate files and processes to maximize productivity.
• Perform clerical support for store staff as needed.
• Other duties as assigned.

• Excellent verbal and written communication and listening skills
• Basic reading and comprehension skills
• Basic numerical reasoning skills
• Ability to complete paperwork accurately, neatly, and efficiently
• Knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills