Retail Customer Service Rep

Position: Retail Customer Service Rep 1
Location: Centreville

Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for an experienced Retail Customer Service Representative to fill a contract position in Centreville, AL. The work schedule is 8:00 - 5:00, Monday - Friday.

JOB SUMMARY This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries.

The successful candidate must be able?to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services.

The successful candidate should be knowledgeable of collection procedures.

They must have the ability to engage with the public in a tactful and courteous manner.

Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative.

JOB RESPONSIBILITIES Receiving and greeting customers in the local office and/or over the phone or online

Processing payments and balancing cash funds:
Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk

Assisting customers with electrical service issues:
Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection

Responding to customers with billing or collection inquiries:
Final bill collections, high bill explanations, payment arrangements, special agreements set ups, transfer payments, issuing various meter investigation orders

Promoting and selling Company products and services:
Budget billing, flat bill, EFT, paperless billing, All Connect transfers, Agency Assistance portal, landlord portal, OCCAssisting customers with program requests:
Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts)
Educating customers on ways to avoid/address service or payment issues in the future

Understands the meter reading process and billing cycle

Assisting with merchandise sales

Representing the Company to customers in a positive manner

This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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