Graduate Enrollment and Academic Support Specialist

Graduate Enrollment And Academic Support Specialist

The Graduate Enrollment and Academic Support Specialist oversees the execution of critical academic processes that directly influence student enrollment, persistence, and the overall educational experience. Serving as a primary point of contact within the Graduate Office, this role is dedicated to resolving student concerns with a high degree of professionalism, efficiency, and student-centered service.

• Guide students through the enrollment lifecycle via multi-channel communication (in-person, virtual, and digital), ensuring clear interpretation of university policies and procedures.
• Create and manage databases, spreadsheets, queries, and electronic communication that support the operations of the general office and registration and enrollment process.
• Inputs data into Banner and makes updates to records as needed and required.
• Audit and scan student files to the central database to ensure documentation requirements and data accuracy are consistently met.
• Conduct research on historical student records to track educational progress and develop connections to campus-wide resources to enhance the student experience.
• Serves as the primary coordinator for the Accelerated Masters Pathways (AMP) initiative, managing applications, procedural compliance, and faculty liaison duties.
• Coordinates with Assistant Director for Graduate Recruitment and Student Enrollment to support recruitment efforts for up-and-coming undergraduate sophomores, juniors and seniors for the AMP initiative.
• Conducts comprehensive degree audits to ensure all graduating candidates have met departmental, institutional, and accreditation requirements for degree conferral.
• Creates and edits graduate student information for commencement activities including program booklets, names cards, events and any associated graduation related activity.
• Performs other duties as assigned

• Bachelor's degree, Master's degree preferred
• At least one year of work experience in higher education, student services or academic advising.
• Evening, weekend, and overnight work hours and/or travel maybe required.

Knowledge, Skills, and Abilities:

• Prior Banner technology skills, preferred
• Effective verbal and written communication skills and public relations skills
• Ability to organize and manage projects independently
• Detail oriented
• Ability to identify and address problems and the ability to articulate strategies/objectives to constituents