Universal Banker II

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service,

The Universal Banker II is responsible for delivering exceptional member service, building member relationships, supporting branch operations, and serving as an experienced resource for branch employees.
This position combines advanced transaction-processing, account-opening, lending, service, and relationship-development responsibilities while supporting the overall success of the branch team.
The Universal Banker II assists with onboarding support, peer mentoring, operational guidance, and reinforcement of sales and service practices while maintaining accountability for individual performance and production goals.
The Universal Banker II serves as a branch subject-matter resource and works closely with the Universal Banker Manager and/or Area Service Manager to promote service excellence, operational consistency, employee development, member engagement, and branch productivity.
Compensation & Benefits:
This position pays $25.00 per hour. Georgia's Own Credit Union offers a competitive benefits package, including medical, dental, vision, and 401(k) matching.

• Deliver exceptional service through in-person, telephone, and digital member interactions.
• Build and strengthen member relationships by identifying needs and recommending appropriate products and services.
• Open consumer and business membership accounts.
• Assist members with account maintenance, problem resolution, and service requests.
• Process and support consumer loan applications and related documentation.
• Conduct consultative conversations to identify deposit, lending, and relationship-growth opportunities.
• Maintain timely follow-up with members and document member interactions in designated systems.
• Promote Credit Union products and services through referrals, education, and relationship management.
• Support achievement of branch service, production, and member-experience goals.

• Deliver exceptional service through in-person, telephone, and digital member interactions.
• Build and strengthen member relationships by identifying needs and recommending appropriate products and services.
• Open consumer and business membership accounts.
• Assist members with account maintenance, problem resolution, and service requests.
• Process and support consumer loan applications and related documentation.
• Conduct consultative conversations to identify deposit, lending, and relationship-growth opportunities.
• Maintain timely follow-up with members and document member interactions in designated systems.
• Promote Credit Union products and services through referrals, education, and relationship management.
• Support achievement of branch service, production, and member-experience goals.

• Process member transactions including deposits, withdrawals, loan payments, check cashing, and account maintenance transactions.
• Maintain an accurate balancing record in accordance with established standards.
• Perform vault, ATM, branch-capture, balancing, and reconciliation activities as assigned.
• Demonstrate proficiency in branch technology, systems, and equipment.
• Process operational exceptions and authorized overrides within delegated authority limits.
• Support branch readiness, operational compliance, and audit preparedness activities.
• Ensure adherence to Credit Union policies, procedures, and regulatory requirements.

• Serve as a peer mentor and operational resource for branch employees.
• Support onboarding activities for newly hired Universal Bankers.
• Reinforce established service standards, sales…