Patient Scheduling and Service Assistant

Summary

Provides front-line support for patient scheduling, reception and office coordination for efficient and orderly department operations. Schedules patient appointments, enters patient data, completes filing/scanning/record maintenance tasks, and supports medical staff in providing patient care by assisting in patient/specimen/medication transport, maintaining room and office supplies and attending to routine patient needs.

Provides front-line support for patient scheduling, reception and office coordination for efficient and orderly department operations. Schedules patient appointments, enters patient data, completes filing/scanning/record maintenance tasks, and supports medical staff in providing patient care by assisting in patient/specimen/medication transport, maintaining room and office supplies and attending to routine patient needs.

• 1.
  * Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• 2.
  * Receives, greets, screens and directs patients, physicians, visitors and Medical Center personnel by telephone or in person; provides accurate responses in a friendly, helpful and courteous manner; relays accurate messages in a timely fashion.
• 3.
  * Calls patients prior to physician’s clinic to confirm appointment date and time.(N/A to Labor and Delivery)
• 4. May perform opening and closing tasks related to the department as assigned. (N/A to Labor and Delivery)
• 5.
  * Ensures scheduling processes are followed and patient appointments are scheduled in a timely manner; utilizes computer to input data and retrieve information; collaborates with other departments to coordinate exams and treatments, minimizing fragmentation and enhancing patient satisfaction.
• 6. Registers incoming patients in person, initiating the medical record and patient account; obtains and data enters patient demographic and financial information in the Medical Center computer system; ensures data integrity, completeness and confidentiality.
• 7.
  * Contacts patients after ‘No Show’ appointments to re-schedule or follow-up as needed; returns phone calls to patients regarding scheduling, insurance or requested follow-up as needed. (N/A to Labor and Delivery)
• 8.
  * Generates, assembles, files, logs and distributes patient charts including forms, physician orders and labels according to patient type and specific departmental needs; enters patient care orders, may update patient’s plan of care when new orders are processed, and may initiate insurance verification process as appropriate. (N/A to Labor and Delivery)
• 9. Reviews outpatient orders received from physician and/or physician staff, follows up on incompleteness; uses orders to transcribe into the medical center computer system and initiates the scheduling process as identified. (Patient Access, Specialty Clinic)
• 10. Assists in the transportation of patients, patient records and/or patient specimens/medications as requested; may obtain and/or deliver medications (drugs or biological) to appropriate patient-specific medication drawer, medication room or to medical staff. (N/A to Patient Access)
• 11.
  * Performs patient charge entry and reconciliation process by checking daily patient charges for accuracy; follows up with physicians or medical staff when incomplete or erroneous information is noted; acts as primary liaison with Patient Financial Services and Health Information Management regarding billing and patient record documentation; assures updated forms in drop box. (N/A to Patient Access, Specialty Clinic, Bryan Bariatrics)
• 12.
  * Maintains confidential environment when communicating patient information; promptly reports priority patient information to appropriate staff; exchanges accurate and thorough information with others by communicating clearly and following Bryan policies and procedures.
• 13.
  * Inventories, orders and maintains appropriate supply inventories for patient rooms and office areas; stocks patient rooms as needed; contacts vendors as needed to ensure proper equipment functioning and maintenance.
• 14. Attends hospital workshops, seminars, meetings and in services to promote continuous…