Rx Care Advocate | Retail Pharmacy

The Rx Care Advocate is responsible for the presentation and coordination of the bedside discharge medication delivery (DRxD) program for assigned units/services and patients.

1. Presents DRxD program to all eligible patients for assigned units/services.

• Obtains daily census from each assigned unit/service and reviews patient list for eligible status with nurse and CM/SS, as applicable.
• Pre-signs eligible patients to program by presenting service prior to discharge date.
• Follows DRxD scripting for presenting program.
• Maintains process for tracking patient status and follow-up.

2. For patients accepting DRxD program, ensures patient enrollment, bedside delivery of medication, and successful completion of program requirements at discharge.

• Enrolls patient using mobile app or paper enrollment forms.
• Transmits information to pharmacy.
• Flags patients using facility specific patient flag process (i.e. magnet on door, chart sticker, etc.).
• Delivers prescriptions to patient, verifies identity, completes checkout scripting and completes discharge process, securing patient signatures.

3. Completes daily DRxD process in thorough and timely manner.

• Begins each day completing Start of Day processes - obtains appropriate technology (i.e. tablet, smartphone, cash bag, credit card machine, etc.).
• Ends each day completing End of Day processes - completes and submits payment logs, reconciles cash bag, charges technology.

4. Performs other duties as assigned.

High school diploma or GED and at least one (1) year of customer service experience required.