Medical Receptionist, PRN

Overview

Welcome to the internal careers page for American Family Care's corporate-operated urgent care centers across AL, CT, FL, GA, MA & TN!

When you join AFC, you play a critical role in our mission to provide the best patient care experience in the urgent care space.

We hope you will find a role here that speaks to you. Our Talent Acquisition team is passionate about bringing our patient care experience to life, and we are thrilled to see you here. We look forward to connecting with you live!

Urgent Care Front Desk Insurance & Billing SUPERHERO WANTED! (Guaranteed at least 36 Hours Per Week)

At American Family Care, we re not just treating patients – we re revolutionizing how people access healthcare. As the nation s leading urgent care provider with over 400 clinics across 26 states, we re looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

At American Family Care, our PRN Medical Receptionists keep our urgent care centers running smoothly. In this role, you will be committing the following hours:

Part-Time at AFC

• Collaborative, supportive, fast-paced team environment.
• Ability to maintain clinical skills while balancing other work, school, or family commitments.
• Make a meaningful impact on patient care and community health.

You're not just answering phones – you're our revenue protection specialist and patient financial counselor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience AND our clinic's financial health. We re specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction.

Let s be direct:
We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution.

• Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
• Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
• Protect Patient Information: Maintain organized records while strictly following HIPAA regulations

• You have experience with insurance verification and medical billing (non-negotiable!).
• You can explain complex insurance concepts to frustrated patients with empathy and clarity.
• You're obsessively detail-oriented – a single digit error in an insurance  cost thousands.
• You've worked as a Medical Receptionist
  , Administrative Assistant
  , or in any Customer Service role in a medical office setting.
• You're tech-savvy with medical billing software and EMR systems.
• You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
• You maintain a positive attitude even when dealing with challenging financial conversations.

• Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare.
• Receive specialized training in insurance verification and patient financial counseling.
• Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.
• Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.
• Be part of healthcare innovation that's expanding nationwide.
• Clear…