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Healthcare Administration Medical Receptionist

Central Scheduler

Job in Rocky Mount, Chilton County, Alabama, USA
Listing for: Boice-Willis Clinic
Full Time position
Listed on 2026-09-14
Job specializations:
  • Healthcare
    Healthcare Administration, Medical Receptionist
Salary/Wage Range or Industry Benchmark: 32000 - 46000 USD Yearly USD 32000.00 46000.00 YEAR
Job Description & How to Apply Below

Responsibilities

  • Interact with all patients, providers, co-workers and the general public in a pleasant and professional manner.
  • Utilize a multiline phone system and answer all incoming calls in a timely manner.
  • Assess callers need to determine appropriate action and act or direct accordingly.
  • Prepare accurate and thorough messages within the electronic medical record system (EMR) and route appropriately in a timely manner.
  • Schedule all Health checks, physicals, ADHD and follow up appointments as well as reschedule all appointments accurately according to physician’s protocol.
  • Obtain all new patient information required for accurate scheduling.
  • Notify patients of changes in scheduled appointments in a timely and accurate manner.
  • Logs into NCIR and prints shot records when requested by patient.
  • Maintain thorough knowledge of insurance plans BWC currently participates in as well as Medicare and Medicaid and protocol for each plan regarding referrals, pre-certifications, co-pays, deductibles and other pertinent information needed to accurately schedule such patients.
  • Verify all demographic and insurance information with all patients at time appointment is scheduled. Update information within PMS and/or refer patient to Patient Service Representative according to BWC procedures.
  • Communicate to patient payment expectations per BWC financial policy at time appointment is given.
  • Assists with medical records and chart document scanning.
  • Assists with inputting historical patient data into ECW.
  • Maintain in-box within EMR – including timely review and resolution of messages, assignments and faxes.
  • Maintain outlook email-including timely review of messages.
  • Maintain area and telephone coverage at all times, coordinating breaks and lunches with other staff in assigned areas.
  • Complete all paperwork and reports within established deadlines.
  • Follow all BWC protocols and procedures.
  • Follow OSHA guidelines.
  • Follow all HIPAA policies
  • Perform other duties as assigned.
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