Hospital Registration Clerk- PRN

Position Details:

• Classification: PRN (As Needed)
• Shift Length:
  Typically 8-hour shifts
• Typical Shift Times: 7:00 AM–3:30 PM and/or 3:30 PM–12:00 AM
• Availability:
  Must be willing and available to work weekdays, weekends, and holidays as needed.

This job description covers the most significant duties performed but does not exclude other work assignments not mentioned.

The Registration Clerk is responsible for the efficient and orderly admission of inpatients and the registration of outpatients in a rural hospital setting. This position ensures that accurate demographic, insurance, and financial information is collected to support quality patient care and revenue cycle operations. The Registration Clerk serves as the first point of contact for patients and visitors and is expected to provide professional, courteous, and compassionate customer service at all times.

• Arranges for the accurate and timely registration of all patients, including inpatient, outpatient, emergency department, and clinic visits.
• Collects and verifies patient demographic, insurance, and financial information.
• Verifies patient insurance eligibility and coverage and obtains required authorizations when applicable.
• Ensures all required consent forms and regulatory documents are properly completed and signed.
• Answers all incoming phone calls promptly and courteously and routes calls appropriately.
• Enters and updates patient information accurately in the hospital’s electronic health record (EHR) system.
• Collects co-pays and other patient payments in accordance with hospital policy.
• Notifies appropriate departments of patient arrival and ensures smooth patient flow.

• Greets patients and visitors in a professional and welcoming manner.
• Maintains confidentiality and complies with all HIPAA regulations.
• Assists patients with general questions regarding hospital services and directs them appropriately.
• Performs basic clerical duties including filing, scanning, copying, and maintaining records.
• Assists with maintaining an organized and clean registration area.
• Provides additional support as assigned by the Director of Patient Access & Security.
• May provide limited assistance to Security personnel as directed by the Director.
• Attends staff meetings and required training sessions.
• Performs all other duties as assigned.

• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
• Previous experience in a hospital, medical office, or customer service setting preferred.
• Proficiency in word processing, spreadsheet, and database applications.
• Excellent grammar, spelling, and data entry accuracy.
• Strong interpersonal, telephone, and organizational skills.
• Understanding of medical terminology and insurance processes preferred.

• Classification Category II – Tasks involve no routine exposure to blood, body fluids, or tissues but may require performance of Category I tasks unexpectedly or on short notice.
• Normally works in a well-lighted, well-ventilated area.
• Must be able to work under the stress and conditions that normally exist in hospital settings.
• Have the ability to occasionally lift up to 15-25 pounds.
• May be required to work evenings, weekends, or holidays as scheduled.