Senior Health Services Assistant

Posting number:

Department: County Wide Classification

Job classification: Senior Health Services Assistant

Posting type: Open

Categories: Health Services

This classification is scheduled to receive a 5% COLA effective July 2027.

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Butte County Department of Behavioral Health is currently hiring for Senior Health Services Assistant classification. This is a lead position that works closely with the Medical Records Supervisors. Candidates selected for this position would be able to communicate effectively both verbally and in writing, enjoy working with public, be effective at training other staff on processes relevant to their jobs, work quickly and effectively, and be adaptable to the changing clerical needs of the department.

This is an exciting opportunity for those looking for dynamic position that allows for collaboration, team-building, and leadership development. This is a critical role at The Butte County Department Behavioral Health that supports multiple programs helping members of the community get the help they need.

The current vacancy is with the Department of Behavioral Health. The eligibility list created from this recruitment may be used to fill any current or future vacancies in ANY Butte County Department.

FLSA:
Non-Exempt

Under supervision, performs lead direction and training to Health Services Assistants; performs a variety of medical office, medical records and/or program support activities for County clinics and behavioral or public health programs, which includes assisting staff and providing guidance related to word processing, data entry and organization, telephone and counter reception, patient scheduling and intake, and maintaining, processing, and filing applications and medical records;

may provide guidance related to preparing correspondence and/or reports; provides information and assistance to subordinate staff and the general public; and performs related duties as assigned.

Receives direction from assigned supervisory or management staff. Exercises technical and functional direction over and provides training to lower-level staff. Exercises no direct supervision of staff.

This is the advanced journey-level classification in the Health Services Assistant series responsible for performing the most complex work assigned to the series. Incumbents regularly work on tasks which are varied and complex, requiring considerable discretion and independent judgement. Positions in the classification rely on experience and judgement to perform assigned duties. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver services.

Work is typically reviewed upon completion for soundness, appropriateness and conformity to policy and requirements.

• Provides lead direction to and reviews work of assigned staff; organizes and assigns work, sets priorities, and follows up to ensure completion of assigned work.
• Provides input into selection decisions, performance evaluations, disciplinary matters, and other personnel decisions.
• Trains and monitors staff in appropriate methods and techniques used for health services and program related activities, including performing complex clerical assignments, coordinating schedules and monitoring workflow; overseeing and assisting with managing patient scheduling, records management and initiation of process improvement techniques.
• Responds to and provides direction to staff regarding inquiries and requests for information from patients, families and staff in accordance with legal, regulatory and departmental policies and procedures; researches inaccuracies; adheres to privacy, security and consent mandates in the completion requests.
• Retrieves and researches medical or mental health charts; runs reports to assist with eligibility determination; completes a variety of forms and documents relating to entries in the medical record; generates and processes legal documents such as birth and death certificates; maintains logs and records.
• Provides guidance related to gathering and coding diagnoses, procedures, and operations using health records for statistical indexing using ICD-10 and CPT classification systems; may oversee preparation of statistical reports.
• Ensures patient information is verified; assists staff and collects and assembles patient medical records; obtains…