Maternal Health Navigator

Why Join Care Medical Practice?

Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes.

By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality not a burden every single day. Join us in creating a better way to care.

The Maternal Health Navigator supports daily operations of the Healthy Start Buffalo maternal health program, providing administrative support, participant engagement, intake and enrollment navigation, data quality support, transportation navigation, and community outreach. The role works closely with Healthy Start staff, maternity clinical teams, and community partners to ensure smooth program operations, accurate documentation, and timely connection of families to services in alignment with HRSA requirements.

• Support daily operations of the Healthy Startfor Buffalo maternal health program, including administrative coordination
• Conduct participant intake, enrollment initiation, and follow-up for member referrals
• Assist with resource navigation, with a focus on scheduling transportation for member appointments
• Manage inbound and outbound participant communications related to scheduling, referrals, and engagement
• Coordinate with Healthy Start care coordination staff and maternity clinical teams to support appropriate triage and service connection
• Maintain accurate participant records and documentation across required systems (e.g., MEDENT and outreach tracking tools)
• Support data quality and compliance activities related to HRSA reporting and partner submissions
• Prepare and distribute program and educational materials as directed
• Participate in community outreach events, tabling, and partner engagement activities
• Attend meetings and provide administrative or documentation support as requested
• Conduct outreach to group-based education participants

• Bachelor’s degree in Public Health, Human Services, Health Administration, Social Work, or a related field; or equivalent relevant experience
• Minimum of 3–5 years of experience in a healthcare, maternal health, or community-based program setting
• Experience with participant intake, enrollment, scheduling, referrals, or program coordination
• Strong interpersonal and communication skills, with the ability to engage participants and families respectfully and effectively
• Demonstrated organizational skills and attention to detail in a fast-paced environment
• Proficiency with Microsoft Office applications; experience with MEDENT or similar electronic health record systems preferred
• Familiarity with maternal and infant health services, community resources, and referral coordination
• Ability to maintain accurate documentation and support data quality requirements for grant-funded programs

Work is performed indoors in a setting with conditioned air and artificial light. Travel to and work in offices or other environments is required.

In this position you will need to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone…