Hospitality, Customer Service Rep

Position: Hospitality I - Full Time
Location: Cottonwood

We are looking for the right employee who can set the tone for a guest's experience. A warm and friendly smile can turn a stressful travel day into the relief and relaxation of feeling at home.

Are you friendly by nature? Do you enjoy making others feel welcome? Are you always the one offering to be the host? Do you have a keen eye for detail and the little things that matter? If so, then you are who we are looking for! Come help us create a home away from home for our guests!

Guest service representatives check guests in, answer questions, and are a general resource that guests can rely on.

The successful candidate will possess:

Required:

• High School Diploma
• Must be 21+
• Computer Experience with Microsoft Word & Excel
• Great Customer Service Skills
• Great Phone Etiquette skills
• Customer Service or Front of House experience
• Professional appearance
• Fill in other shifts as needed
• Must be available to work nights and weekends

Preferred:

• Experience with Innroad software

Responsibilities:

• The Front Desk Hospitality Attendant will be required to greet guests as they arrive at the Lodge and RV Park in a professional, courteous manner.
• Check Guests In/Out for Lodge & RV Park using Inn Road software
• Receive payments for room and RV Pad rentals:
  Cash or Credit
• Verify currency and return customer change accurately
• Clean carpets with carpet machine as scheduled
• Remove Linens from beds and bathrooms
• Remove garbage as needed
• Operate washer & dryer on site
• Maintain a pleasant atmosphere for night Guests; keep noise to a minimum
• Follow the procedure when dealing with difficult Guests
• Maintain snack and soda inventory for Guests
• Maintain cleanliness in common areas of the Lodge
• Work alternate hours in an emergency
• Participate in the Corporate Core Values training program

Employee Benefits

Because we seek out the best in you, TCBC provides a meaningful benefits package you can trust in.

• Weekend pay - additional $6 per hour
• Cover 50% Health Insurance (BCBS)
• Dental (BCBS)/Vision(Humana)
• Health reimbursement plan
• Years of service discounts on insurance
• IRA + Company Match up to 3% (after 1 yr of service)
• Paid time off (yrs of service increase)
• Holiday Season Savings Fund
• Holiday Pay

TCBC is an Equal Opportunity employer that is fully committed to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state of local law. We are dedicated to providing a work environment free from discrimination and harassment and where employees are treated with respect and dignity