Night Audit Supervisor

JOB TITLE:
Night Audit Supervisor

ORGANIZATIONAL UNIT:
Firelake Hotel

SUPERVISOR:
Assistant Hotel Manager

FLSA:
Non
- Exempt

SALARY: $17.50 - $23.00

ALL FULL TIME POSITIONS:
In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family.

FUNCTIONS STATEMENT:

• Night Audit Supervisor responsibilities will be to verify the paper work of the day’s business of the Grand Casino Hotel, ensure that one day closes and another begins each night and assist guests as necessary. This position is scheduled from 11pm to 7am.

MAJOR DUTIES:

• Troubleshoot daily audits.
• Communicate with Security as needed for the safety of hotel guests and property.
• Apply accounting concepts, techniques, and terminology.
• Assist with month end financial reporting.
• Practice compliance with all gaming regulations.
• Ability to communicate with others effectively in working out solutions to problems or questions relating to accounting procedures.
• Maintain a complete knowledge of and comply with all departmental policies regarding guest service, operational procedures and facility standards.
• Maintain a complete knowledge of correct maintenance and use of equipment. Become the expert in the operation of systems and insure that equipment is used only for the purposes intended.
• Anticipate guest needs and respond or direct response promptly. Acknowledge all guests and monitor front desk agents for appropriate and timely guest interaction.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain a complete knowledge of:
• All casino features and services including hours of operation.
• All room types, numbers, layout, décor, appointments and location.
• All room rates, special packages and promotions.
• Daily house count and expected arrivals/departures.
• Room availability status for any given day.
• Scheduled in-house group activities, locations and times.
• All casino and departmental policies and procedures.
• Complete requisitions to replenish shortages or additional items needed for anticipated business.
• Ensure that current information of rates, packages and promotions is available at the Front Desk and that all staff is aware and knowledgeable about the current offerings.
• Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
• Ensure that staff report to work as scheduled. Document any late or absent employees.
• Assign work duties to staff and coordinate daily schedules to ensure maximum coverage and excellent guest service.
• Ensure that all staff meet grooming and uniform standards and see that deficiencies are corrected.
• Monitor staff performance in all phases of service and job functions. Rectify any deficiencies with respective personnel to include Front Desk, Bell/Valet, PBX or reservations.
• Monitor the casino and hotel front entrance and resolve any congested situations.
• Monitor the check-in and check-out process. Anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
• Monitor communication logs and ensure that guest requests are responded to on a timely basis.
• Assist staff with their job functions to ensure optimum service to guests.
• Assist guests with reports of lost or stolen articles following casino policy.
• Monitor and ensure that all cashiering procedures comply with Accounting policies and standards.
• Review resumes for arriving groups and coordinate front desk responsibilities.
• Review all out of order rooms daily. Ensure that discrepant rooms are reported, researched and updated to reflect appropriate status.
• Conduct formal training sessions on required job functions with all new hires and coordinate ongoing training with existing staff.
• Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees.
• Perform all other duties and projects as assigned by the Manager.

·
NOTE
: The above duties are intended to describe the…