Engineer, Hotel Housekeeping

Executive Summary

Springhill Suites Hampton – MCR Standard for cleanliness and friendliness. The MCR standard is to provide clean, friendly, well‑organized, and safe hotels for our guests.

• Happy Guests
  • Greet guests happily upon arrival and throughout their stay with a smile.
  • Use guests’ names whenever possible to create a welcoming experience.
  • Contribute to excellent guest satisfaction scores and handle challenging situations with hospitality and urgency.
  • Demonstrate strong knowledge of all hotel features and amenities.
  • Participate in all hotel events and support groups and events.
  • Understand and use relevant technology for each role.
  • Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
  • Maintain sparkling clean work spaces in both front and back of the house.
  • Pitch in to clean guest rooms and public spaces as needed to keep the hotel well‑organized and safe.
  • Greet guests with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
  • Complete all operational checklists accurately and on time each shift.
  • Submit accurate hand‑over reports for shift transitions.
  • Wear a clean, approved uniform, be well‑groomed, correctly wear a name tag, and smile at all times.
• Teamwork
  • Communicate clearly, honestly, and professionally with team members.
  • Demonstrate a can‑do attitude and be willing to stretch beyond the traditional role to meet business needs and guest expectations.
  • Collaborate at all levels to create a welcoming environment for guests and an effective workplace.
• Engineer – Role Specific Duties
  • Respond to and document all repair requests from guests using the electronic work order platform.
  • Keep all room and public space preventative maintenance up to date according to the hotel‑provided PM program.
  • Follow all safety and health codes, including pool and spa area health codes, and report any emergency or life‑safety concerns to the supervisor or general manager.
  • Conduct full property walks at minimum at the beginning and end of the scheduled shift, documenting and addressing any maintenance needs.
  • Maintain clean and well‑organized maintenance areas throughout the shift and before departure.

• Happy Guests – Management performance ratings, guest satisfaction scores/intent to return.
• Spotless Cleanliness – GM/AGM spot checks, leadership walk‑throughs, guest ratings/reviews.
• Product Consistency & Quality – Checklist tracking, management performance ratings, guest ratings.
• Teamwork – Management performance ratings.

• Technical, trade or vocational school degree preferred.
• Minimum of 2 years of experience in a commercial facility, hospitality or related field.
• Positive, can‑do attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work well under stress and high‑pressure situations.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve all guests.
• Must be 18 years of age or older.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays based on hotel demand.
• Must arrive, clock in and out on time for every shift; never work off the clock unless directed by a supervisor.
• Clock in/out for breaks at designated times.
• Provide sufficient notice when calling out for a scheduled shift.

• Climbing:
  Ascend/descend ladders, stairs, scaffolding, ramps, poles.
• Balancing:
  Maintain equilibrium on narrow, slippery, or moving surfaces.
• Stooping:
  Bend lower body at waist using lower extremities and back muscles.
• Kneeling:
  Bend knees to rest on one or both knees.
• Crawling:
  Move on hands and knees or hands and feet.
• Standing:
  Remain upright for sustained periods.
• Walking:
  Move about on foot, including long distances or between work sites.
• Repetitive Motions:
  Perform substantial wrist, hand, and/or finger movements.
• Lifting:
  Raise objects up to 50+ lbs.

• Read, write, understand and communicate effectively in English.

• Hotel discounts.
• Weekly pay.
• Paid time off.
• Retirement options.
• Referral bonuses.
• Career advancement and upward mobility.
• Health, dental, and vision insurance available after 30 days of employment for full‑time team members.