Guest Service Agent

Guest Service Agent – JLL

As a Guest Service Agent at JLL, you will be at the heart of delivering exceptional workplace experiences that create lasting partnerships with clients. This role focuses on enhancing daily interactions through proactive communication, high‑touch service, and genuine hospitality, ensuring that every person who walks through the door feels valued.

• Manage guest service programs, including temporary access badges, landlord building access cards, lost and found, luggage storage, and quarterly inspections for art and meeting rooms.
• Assist with site events in coordination with the conference services team and administrative staff to create memorable experiences.
• Escalate and resolve problems associated with building services—janitorial, mailroom, facilities, copier services, parking, badging, and conference rooms—by submitting work orders through appropriate channels.
• Work collaboratively across service lines to ensure seamless service delivery and exceptional client experiences.
• Support projects and initiatives that enhance employee engagement, increase productivity, reduce costs, and create value for clients and JLL.
• Deliver proactive communication and high‑touch service that strengthens partnerships between all stakeholders.
• Perform additional job duties as requested to support the overall experience program.

• High school diploma or GED.
• 2+ years of prior relevant experience in hospitality, facility/property management, operations, or commercial real estate.
• Exceptional customer service skills and professionalism with a genuine passion for hospitality.
• Proven ability to manage multiple priorities and deliver results in a fast‑paced environment.
• Excellent verbal and written communication skills with the ability to communicate professionally across all levels.
• Highly collaborative with strong interpersonal skills and a track record of initiative, integrity, and good judgment.
• Proficient skills in Google Suite (Gmail, Sheets, Docs).

• Experience working in client‑facing roles within corporate environments.
• Familiarity with work order management systems and building service coordination.
• Background in creating hospitality‑focused workplace environments.

Schedule: Part‑time position Monday through Friday, 8:00 AM to 1:30 PM.

Location: Plano, TX (on‑site).

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental & vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process— including the online application and overall selection process—you may email  Please direct any other general recruiting inquiries to our contact page.