Bell Attendant

Location: Valley

## Bell Attendant Apply locations:
Treehouse Silicon Valley time type:
Full time posted on:
Posted Yesterday job requisition :
JR104963

Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Grow with us...Starwood Hotels, an affiliate of global private investment firm Starwood Capital Group, is a hotel brand management company that operates Treehouse Hotels.

Treehouse was founded on the ideas that inspire a child to build a treehouse. Adventure, independence, cozy spaces and repurposing crafty things are what make a place warm and special. That’s why every Treehouse Hotel celebrates found objects, nostalgic tunes, handmade details and locally sourced treats.

At Treehouse, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming and several food & beverage offerings, Treehouse Hotels are about playfulness and freedom. The first of the brand’s portfolio, Treehouse Hotel London opened in November 2019.POSITION OVERVIEW Greet guests as they arrive to/from the property and assist them with luggage.

Transport guest luggage to/from guest rooms.  Escort guests to rooms and inform guests of all hotel services and features.

PRINCIPLE DUTIES AND RESPONSIBILITIES
* Transport guest luggage from the point of arrival at the hotel to their assigned room, from the current room to the reassigned room for room changes, and from their room to the point of departure from the hotel. Use of golf cart may be required to transport guests and luggage.
* Always knock and announce yourself before entering any guest room.
* Correctly tag, store and retrieve luggage from the holding room (If a room has checked out and a new guest has checked in waiting for a vacant dirty room to be cleaned, luggage for the new guest may be stored in the guest room closet or on the luggage rack).
* Maintain accurate knowledge of scheduled functions within the hotel to direct guests to the correct locations.
* Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
* Handle guest complaints immediately.
* Assist guests with unloading/loading of vehicles.
* Anticipate guests’ needs, responding promptly and acknowledge all guests even when busy.
* Perform any other reasonable duties as requested by the leadership team.
* Consistently conduct oneself in a professional manner and work professionally with colleagues and team leaders with a team-minded approach.
* Attend daily rally meetings to learn shift details, including property and guest expectations. Participate and attend all required meetings.
* Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
* Greet, welcome, and acknowledge all guests by name and respond to their requests courteously and professionally, always using professional language.  Remain attentive to the needs of all guests, providing them with dependable, punctual, and enthusiastic service.  Provide courteous, friendly, and efficient service to all internal and external guests.  Thank guests with genuine appreciation.
* Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation, and driving necessary change.
* Ensure compliance with hotel policies, procedures, and standards with self and colleagues.
* Ensure uniform and personal appearance are clean and professional.
* Maintain confidentiality of proprietary and guest information.
* Embody the Treehouse Vision and Values, provide Good-Natured Service, and uphold our Brand Standards.

QUALIFICATIONS & SKILLS

REQUIRED:

* Previous related guest service experience dealing directly with the public and acquired general knowledge of basic customer service skills.
* Ability to communicate and comprehend…