Housekeeping Dispatcher

Responsible for answering all incoming calls regarding room status and guests’requests.

• Must process proper telephone and 2-way radio etiquette and the ability to prioritize multiple tasks at once.
• Works closely with Room Inventory clerks and properly dispatches errands per guest requests.
• Coordinates and assign rooms for cleaning and continuously monitor and update room status.
• Maybe assigned to assist with receiving and distributing found property from hotel guestrooms.
• Assignment includes accurately logging entries into log book and properly placing found property in designated storage locations.
• Verifying room status, updating the status of departing rooms, and recording "Do Not Disturb" rooms.
• Scheduling staff based on occupancy levels and PTOs.
• Communicating with the front office and floor managers to verify room status
• Coordinating the efforts of housekeeping, engineering, front office, and laundry
• Reviews Occupancy Forecast twice daily.
• Maintains Files of housekeeping assignments
• Maintains Dispatch area organized and sanitized.
• Delegate guest requests to the supervisors, inspector and management based on level of priority.
• Maintain Employee Call Out Log
• Ensure the pass down is completed for shift change
• Additional duties as assigned.

• HS diploma or GED.
• Casino/Hotelexperiencepreferred.
• Experience with in an upscale hotel preferred.
• Work requires a minimum of 6months’experience.
• Prior experience as a Room Attendantpreferred but not required.
• Must have schedule flexibility including evenings, weekends, holiday shifts and overtime, as needed.
• Ability to plan, organize, and complete work; take initiative logically and independently.
• Must be able to get along well with co-workers. Possess well-developed interpersonal skills
• Must possess good written and verbal communication skills and be able to read, write fluently in English
• Previous computer and customer service experience is preferred.
• Receive instructions and hear inquiries from guests, clients, or staff.
• Ability to remain alert throughout the duration of shift and remain calm during emergency situations.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Ability to bend, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium for an extended period.
• Work requires ability to work from a standing position for extended periods of time.
• Must be able to lift and carry upwards to 25 pounds.
• Must be self-motivated and able to handle more than one function at a time by being well organized.
• Handles sensitive situations relating to staff and guest problems, in a timely manner.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues
• Work in cold & hot temperatures
• Possibly be exposed to secondhand smoke

Wage: $17.25 per hour