Spa Attendant

Responsible for maintaining the Spa areas and ensure a fun-filled, entertaining, and exciting environment where the flawless delivery of exceptional service is paramount.

• Offer the highest level of personalized service whilemaintaininga positive, enthusiastic, helpful, and professional attitude with all guests and team members.

• Initiate and engage in conversations in a professional and friendly manner.

• Overseers attendant/receptionist employee relations, training, product levels, servicestandardsand linen running for both male and female spa facilities.

• Hold the attendant staff and receptionist staff accountable for the Spa SOP standards of cleanliness and service.

• Works with management toensureall linen, spa, and fitness inventory are at proper par levels.

• Ensures confidentiality with respect to guest and employee information.

• Assist Spa Attendants and Receptionist with guest experience, answering telephones, checking in guests, making reservations, providingtoursandmaintainingdaily cleanliness of facility during operating hours.

• Assist supervisors in creating schedules to ensure appropriate staffing levels according to business volumes,i.e.special events, holidays, weekends, groups, etc.

• Acts as a resource between employees and spamanagerto resolve work related conflicts.
  
  Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed.

• Handles guests with problems prior to a supervisor intervention

• Maintain knowledge and understanding of treatments/physiological effects/contraindications.

• Maintain spafacilityby performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanityareaand all surrounding areas).

• Uphold spa décor bymaintainingthe set-up and cleanliness of the area.

• Give tours and describe the spa facility to all guests entering the facility.

• Provide beverage service to all guests

• Handles guest requests and questions in a calm, professional, and courteous manner.

• Ensuresguestsservices are started ontime,and all tickets are closed out properly.

• Communicate and describe in an articulate manner the spa offerings and their benefits

• Comfortable around guests in a state of undress.

• Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)

• Understand that as a representative of the Spa they willmaintaina healthy, fit appearance and a positive attitude.

• Maintain a clean, safe, stocked andwell-organized work area

• Assistin all areas of the spa operation as directed by management

• Perform other tasks as assigned by Manageror Supervisor.

Waage: $15.00 per hour

• Previous Spa experience Recommended (1-2 year minimum)

• Must be able to read,writeand interpret Spa related terminology including the various treatment modalities, equipment, and products.

• High school diploma or equivalent

• Excellent, reading writing and oralproficiencyin the English language

• An energetic, forwardthinkingand creative individual with high ethical standards andan appropriate professional image.

• Ability to uphold anddemonstratethe highest level of integrity in all situations and recognize standards required by a regulated business.

• Due to the nature of the hospitality industry, team members maybe requiredtoworkvarying schedules,weekend, and holidays to reflect the needs of the facility.

• Fastpacedenvironment

• Multipletasks to behandledundertimeconstraint.

• Mustbeabletohandleaheavybusinessvolume,andsensitivesituationsrelatingtostaffandguestproblems,inatimelymanner.

• Mustbeabletospeak,read,writeandunderstand
  
  English.