Bartender,Bar Job Plano Alabama USA,Hospitality / Hotel / Catering

Location: Plano

Courtyard Dallas Plano/Richardson Section One: MCR Universal Role Standards Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

Areas of Excellence

Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork

Duties and Expectations

Happy Guests

Guest Relations:
Greet guests happily upon arrival and throughout their stay with a smile.
Name Use:
Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction:
All Team Members work together to contribute to great guest satisfaction scores.
Recovery:
Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge:
Strong knowledge of all features of the hotel facility and amenities.
Events:
Awareness and support for all groups and events at the hotel.
Technology:
Understanding of relevant technology for each role.
Phone Etiquette:
Answer all incoming calls with friendly service using the approved greeting.

Spotless Cleanliness

Sparkling Clean Work spaces:
All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In:
Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning:
Always greet every guest happily with a smile, by name if possible, while cleaning.

Product Consistency & Quality

Checklists to 100% Accuracy:
All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports:
Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform:
All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

Teamwork

Communication:
Communication between Team Members should be clear, honest, and professional.
Can Do Attitude:
Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
Collaboration:

All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

Section Two:
Role

Specific Duties and Expectations

The Bartender provides customized beverage service to each of the hotel's restaurant/bar customers in a friendly, energetic, and timely manner. Responsible for assuring the guest is having a great time and/or relaxing while at the bar. Associates are passionate about guest service and can communicate effectively and multitask.

Friendly Greeting:
Greet guests and give a clear and correct description of food and beverage options.
Bar Organization:
Maintain proper and adequate set-up of the bar area.
Bar Stocking:
Stock beer, wine, spirits, paper products, straws and stirrers, condiments, and produce. Maintain stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables.
Mixology:
Mix, garnish, and present drinks using standard ingredient recipes and practice portion control.
Meeting Attendance:
Attend monthly departmental meetings.
POS

Skills:

Input orders into computer and secure accurate payment.
Cash Management:
Receive cash from guests, make any change needed, verify validity of charges, record charges, and ensure vouchers are properly executed, in order to balance all moneys.
Bar Stock Management:
Lock up and store all beverages, food and other equipment items, deposits cash drops and secures bank at end of shift as needed.
Bar Manicure:
Sanitize and clean in and around the bar area.
Side work:
Complete daily inventory prep sheet and other side work allowable by labor rules.
Menu Knowledge:
Kno…

Bartender, Bar