Human Resources, Training & Administration Manager

Sanctuary Rainforest Resort & Spa , an upcoming luxury wellness and eco-resort in the spectacular natural surroundings of Dominica, Caribbean, is seeking an experienced and dynamic Human Resources, Training & Administration Manager to join our pre-opening leadership team.

This position requires a strong hospitality HR professional with international work experience and proven exposure to multicultural teams.

• Lead all pre-opening HR, recruitment and onboarding activities.
• Develop and implement HR policies, procedures, employee handbooks and administrative systems.
• Coordinate recruitment of local and international employees, including expatriate documentation and work-permit processes.
• Develop and manage the resort's training and development framework, including orientation, service culture and departmental training programs.
• Work closely with Department Heads to identify training needs and establish training plans.
• Build a strong organisational culture focused on luxury service, wellness, sustainability and employee engagement.
• Manage employee relations, performance management, disciplinary processes and staff welfare.
• Maintain personnel records, attendance, leave administration and other HR documentation.
• Ensure compliance with applicable employment and labour requirements.
• Assist the General Manager and leadership team with overall resort administration during pre-opening and operations.

• Degree or professional qualification in Human Resources Management, Hospitality Management, Business Administration or a related discipline preferred.
• Minimum 5 years of progressive HR experience within the hospitality industry, with previous experience in a managerial capacity.
• International work experience is compulsory. Candidates must have previous working experience in the Middle East, Maldives, or another international hospitality destination outside their home country.
• Previous experience working in a luxury hotel or resort environment is required.
• Pre-opening experience is highly preferred.
• Proven experience managing and developing a multicultural and multinational workforce.
• Strong background in Training & Development, with the ability to design and deliver hospitality service training programs.
• Sound knowledge of recruitment, employee relations, performance management and HR administration.
• Strong leadership, communication and interpersonal skills.
• Ability to establish HR systems, policies and procedures from the ground up.
• Excellent command of English, both written and spoken.

An exciting opportunity to become part of the pre-opening leadership team of a distinctive luxury rainforest, wellness and eco-resort in the Caribbean, with an attractive expatriate package commensurate with experience and qualifications.

Sanctuary Rainforest Eco Resort and Spa, created by Vital Developers Ltd., provides luxury accommodation, wellness, and nature-based tourism set within Dominica’s rainforest. The five-star resort development holds official approval from the Government of Dominica as a real estate Citizenship by Investment Programme project.

Corner of King George Street & Old Street , Roseau, Dominica