Product Manager

Responsibilities:

• Reports to Director of Product Management
• Creates/maintains service descriptions, product roadmaps, and marketing collateral
• Follows and executes defined product release process with the Product Development Board
• Supports lifecycle management of portfolio offerings in project services and managed services
• Develops and maintains a working knowledge of Microsoft Cloud Platforms (Office 365 and Azure) and their alignment to compliance standards of the Defense Industrial Base (DIB)
• Develops and maintains working knowledge of DIB security compliance standards including NIST, CMMC, and ITAR and their impact on the product portfolio.
• Creates products and SKUs in CRMs (Service Now, Dynamics) for Microsoft, Distributors, and other Partner products in support of Sales/Delivery/PMO/Finance activities
• Creates/manages CRM product eligibility rules, product relationships (bundling), and product offering characteristics to enable efficient quoting and procurement processes
• Regularly reviews Microsoft/Partner catalogs and price lists to update SKUs in CRMs and communicate changes to the Go-To-Market (GTM) Teams
• Delivers live and virtual product training for internal and external stakeholders on solutions, products, and high-level technology; supports industry events and customer meetings
• Collaborates cross-functionally with Sales and Delivery Teams to ensure products are both market-ready and operationally deliverable, aligning GTM strategies with service capabilities
• Manages product Lists/Rules in CRM to achieve pricing model target margins
• Conducts market and customer research to determine product requirements, value propositions, competitive positioning, and then translates them into offerings and feature enhancements
• Works with company stakeholders to define product KPIs, analytics, and reporting needs
• Creates CRM product reports and dashboards to provide insights into product line(s) data
• Additional duties as assigned

• 3+ years of experience in product management, technical support, sales, or marketing in a technology company; MSP, MSSP, or SaaS experience a plus
• Understanding of Microsoft Cloud Platforms, cybersecurity, and regulatory compliance
• Experience writing product requirements and product marketing collateral
• Familiarity with product lifecycle, product launches, and GTM activities
• Experience with IT software/ or hardware product catalogs including SKUs, pricing, and lifecycle
• Effective at cross-functional collaboration (e.g. R&D, Sales, Marketing, Finance, IT)
• Hands‑on experience with CRM tools (e.g. Service Now, Salesforce, Dynamics, Hub Spot)
• Entrepreneurial spirit and aptitude for analyzing technology, products, and services
• Proficient with Microsoft Office Suite (Word, PowerPoint, etc.) and specifically Excel (X/VLOOKUPS, Pivot Tables, etc.)
• Experience creating/presenting technical product information to people at all technical levels
• Ability to work independently and meet deadlines in fast-moving technology company
• Excellent communication skills – written, verbal, and presentation
• U. S. citizenship and the ability to pass an extensive background check

This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR § 120.15), the company will assess whether an export license is required.

If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees.

Summit 7 Systems is an equal opportunity/affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Summit 7 Systems requires background investigations. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.