Senior Business Systems Analyst - Chat Platform

Employer Industry

Healthcare Technology Solutions

• Salary up to $
• Opportunity for career advancement and growth within the organization
• Engaging role that bridges conversation design and technical development
• Collaborative work environment with a focus on innovative solutions
• Chance to work on complex issues with significant impact on customer experience
• Opportunities to mentor and lead project teams

• Capture capability needs and drive quality business solutions while collaborating with customers and team members
• Participate in the full software development life cycle in various roles on agile scrum teams
• Provide business and subject matter expertise for complex project-related activities
• Ensure compliance with required standards and approvals throughout project life cycles
• Support requirements testing to minimize production defects and analyze results

• Bachelor's Degree in Business Management, Information Technology, Information Systems, or related field
• 5-7 years of experience in IS/IT
• Strong analytical skills and problem-solving abilities
• Proficiency in project management and customer service
• Excellent communication skills, both written and verbal

• 3-5 years of experience in Lean/Six Sigma
• 3-5 years of experience in the Health Insurance or Healthcare Industry
• 3-5 years of experience with IVR or chatbot technologies
• Certifications such as ITIL, TOGAF, Six Sigma, or PMP

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