IT Technician

Position Overview

We are seeking an IT Technician who will be based in Phenix City, Alabama and work onsite to support the company’s IT operations across the United States.

• Actively support the company IT operations throughout the U.S. utilizing strong PC and network knowledge.
• Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote‑control tools.
• Communicate with users to provide positive results and an excellent user experience.
• Coach and demonstrate to users best‑practice problem‑solving methods.
• Build, diagnose, and repair PCs, laptops, and printers.
• Efficiently and conscientiously manage an inventory of computer components and supplies.
• Address various and concurrent issues with timely and effective resolution.
• Understand file/folder sharing, device sharing, and permissions.
• Troubleshoot various network and Wi‑Fi issues to completion.
• Work effectively within a Help Desk covering multiple time zones.
• Install and support Microsoft, IBM i, and other business software and licensing.

• Two years’ computer and network problem‑solving experience (commercial/large network environment a plus).
• Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra .
• Experience