Manual Quality Specialist II

LOB Description

A Manual Test Lead (Manual QA Specialist) is responsible for leading end-to-end manual testing efforts to ensure high-quality delivery of applications, particularly within banking and payments domains. This role requires strong expertise in SQL, including backend data validation using Oracle SQL, along with hands‑on experience in writing and executing detailed test cases. The position involves validating complex end-to-end transactions, including settlement and reconciliation processes, and ensuring data integrity across systems.

The Test Lead should have working knowledge of SOA testing, including basic SOAP/REST service validation and data consistency checks. Experience with test management and defect‑tracking tools such as JIRA and ALM is essential, along with familiarity with both Agile and Waterfall SDLC methodologies. Additionally, the role requires knowledge of mainframe testing and the ability to collaborate effectively with cross‑functional teams, including development and line‑of‑business stakeholders, in fast‑paced environments to drive quality, resolve issues, and meet delivery timelines.

A Manual Test Lead is responsible for leading and coordinating all manual testing activities to ensure the delivery of high‑quality software within defined timelines. This includes defining test strategies, developing detailed test plans, and ensuring complete test coverage aligned with business requirements. The role involves managing a team of testers by assigning tasks, reviewing test cases, tracking execution progress, and overseeing defect lifecycle management using tools such as JIRA or ALM.

The Test Lead collaborates closely with cross‑functional teams, including development, product management, business analysts, and operations, to clarify requirements, identify risks early, and ensure seamless communication throughout the project lifecycle. Additionally, the role includes monitoring quality metrics, driving continuous process improvements, ensuring adherence to testing standards, and providing regular status updates to leadership while proactively mitigating risks and addressing resource or delivery challenges.

This job is responsible for testing and delivering complex software to accomplish business outcomes. The job establishes testing scope and coordinates test execution. Key responsibilities of the job include overseeing testing practices ensuring that software is tested to meet functional, non‑functional and compliance requirements, conditioning and generating test data, building and executing both manual and automated test suites, recording and communicating the test results, triage defects, and ensuring regression test suites are maintained and well designed.

• Develops detailed, comprehensive and well‑structured test cases based on functional, non‑functional, and compliance requirements
• Leads test planning, usually at a team level. When part of a Scrum team, ensure stories are well refined and contain clear acceptance criteria
• Leads test case reviews and work with subject matter experts and stakeholders to ensure test coverage
• Identifies automation opportunities and develop test automation for applicable test types
• Executes test cases, including manual and automated tests, and record test results
• Designs test data and ensure data compliance requirements are met on all levels of test environments
• Uses testing tools and follow processes to complete testing on a given test environment, and perform necessary steps required to promote code base to higher level environments

• Opportunity & Inclusion Champion:
  Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data:
  Demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator:
  Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
• Risk Manager:
  Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach:
  Knows and develops team members through…