Senior Implementation Engineer

Job Description

The Senior Implementation Engineer (SIE) is assigned to customers once the deal is closed. SIEs ensure that customers understand and experience the value of Altium’s Enterprise solutions (AES). The SIE enables the customer’s successful implementation of AES, and ensures they are productive. The effectiveness in influencing both internal and external stakeholders is the single most important characteristic of the SIE. SIEs demonstrate value, can put systems and processes into common practice, and efficiently resolve internal and external issues.

The SIE plays an indispensable role in bridging the gap between the Altium Sales, Customer Success (Technical Support) and R&D organizations.

• Work with Account Managers, Solution Architects and other SIEs on training, guiding, and coaching customers through the my Altium engagement process.
• Provide detailed Project management skills for the Implementation and ensure the customer’s ongoing success post deployment.
• Use in-depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of AES.
• Serve as the post-sale point of contact for customers during AES implementation.
• Collaborate with Altium’s Customer Success (Technical Support) and R&D organizations to ensure timely resolution of issues, and to propose solutions that continually add value to the customer.
• Handle escalations of implementation and customer productivity blocking issues, and coordinate related activities with Sales, TAMs, R&D, and Customer Success (Tech Support).
• Work with Solution Architects and R&D to resolve software issues that have the highest impact to the customer and Altium’s business.
• Build excellent customer relationships, and influence them to adopt recommended best practices.
• Work with Account Managers to reduce churn, and enable client expansion, renewal and retention.
• Be a customer advocate. Promote a customer-focused culture across Altium to continually improve customer relationships and Altium capabilities.

• Bachelors/Masters degree in Electrical Engineering, Mechanical Engineering, or equivalent degree and experience
• At least 5 years of experience in customer success, account management, or a client-facing role in Electronic Design Automation (EDA)
• Experience with Altium or other PCB ECAD Library/component management required
• PLM expertise desirable
• Ability to engage customer at business level, drive alignment, and execution
• Ability to be highly effective in a matrix management organization
• Excellent communication skills, both written and verbal
• Fluency in German is preferred for EMEA SIEs.
• Able to travel 30%

The expected annual pay range for this position is $120,000. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate.

Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued…