Automation Digital Product Manager

Location: Pennsylvania

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary As an Automation Digital Product Manager within the Automation Center of Excellence, you will lead the end-to-end delivery of automation opportunities, from intake and discovery through deployment and continuous optimization.

This role is accountable for owning intake, feasibility assessment, roadmap development, backlog prioritization, and delivery execution, while ensuring strong alignment with business objectives. You will partner closely with business stakeholders to understand their operating models, core processes, challenges, and pain points, and translate those insights into a prioritized and sustainable pipeline of automation opportunities.

You will also play a critical role in nurturing business relationships, proactively expanding the automation portfolio, and ensuring continuous value delivery to business organizations through automation and process optimization.

Key Responsibilities Business Engagement & Relationship Management Build and maintain strong relationships with business stakeholders across supported organizations

Act as a trusted partner and advisor, deeply understanding business needs and priorities

Proactively nurture business relationships to grow the automation backlog and expand impact

Identify opportunities to drive additional value through automation and process improvements

Regularly engage stakeholders to align on priorities, roadmap, and delivery progress

Intake, Discovery & Opportunity Identification Lead intake and feasibility efforts by engaging with business stakeholders to:

Understand core processes, workflows, and operating models

Identify pain points, inefficiencies, and challenges

Identify and shape new automation opportunities aligned to business needs

Build and document end-to-end process workflows and process maps Define and document:

Problem statements

Scope of automation

Business requirements and expected outcomes

Develop business case value, including efficiency gains, cost savings, and operational impact

Automation Roadmap & Prioritization Partner with business stakeholders to shape and manage automation roadmaps for supported business groups

Evaluate and prioritize opportunities based on value, complexity, and strategic alignment

Own and manage the opportunity pipeline and product backlog

Lead backlog refinement to ensure readiness and clarity for development

End-to-End Opportunity Delivery Ownership Own and manage the full lifecycle of automation opportunities, from intake through delivery and post-production support

Develop detailed delivery plans, including:

Timelines and milestones

Resource planning and hours allocation

Perform and validate effort estimates across requirements, development, and testing

Track and report status, progress, risks, and outcomes to leadership (LT) and business stakeholders

Proactively identify, manage, and resolve risks, dependencies, and blockers to ensure successful delivery

Requirements & Product Management Lead requirements gathering in close partnership with business teams

Translate requirements into user stories, acceptance criteria, and functional specifications

Own backlog management, prioritization, and refinement

Facilitate user story reviews and secure business sign-off prior to development handoff

Ensure clear, structured handoff of requirements to technical teams

Cross-Functional Collaboration Collaborate with engineering, architecture, automation SMEs, and business teams to drive delivery

Serve as the bridge between business and technical teams, ensuring alignment and clarity

Manage dependencies across cross-functional teams

Automation Performance & Continuous Improvement Define and track KPIs and success metrics to measure automation value

Conduct post-implementation reviews to assess outcomes and identify enhancements

Lead continuous improvement efforts, including:

Process optimization initiatives

Creating enablement materials (e.g., demo videos, walkthroughs)
Supporting adoption and knowledge sharing

Innovation & Emerging Technology Enablement Contribute to solutions leveraging:

Artificial Intelligence (AI)
Agentic automation frameworks

Robotic Process Automation (RPA)
Web-based applications

Utilize prompting tools and AI techniques for analysis, day to day activities and solution support

Apply hands-on experience with modern AI tools, such as:

Microsoft Copilot and Copilot Studio Git Hub  Copilot Claude and other large language model-based tools

Emerging AI platforms and productivity tools

Support innovation initiatives and experimentation with new technologies

Domain Expertise Development Build and maintain…