IT Systems Administrator

Position Overview

PZI Group is seeking an Enterprise IT Systems Administrator to own the day-to-day administration, support, and operation of the organization's Microsoft 365 environment, endpoint management, and corporate technology infrastructure.

This position serves as the primary onsite IT administrator responsible for managing enterprise technology operations including Microsoft 365 administration, Exchange Online, SharePoint, Microsoft Entra , Intune, endpoint lifecycle management, networking, office technology, and end-user support.

The ideal candidate is a proactive systems administrator who enjoys owning technology environments, improving operational efficiency, documenting processes, and delivering exceptional customer support while maintaining a secure and well‑managed IT environment.

• Serve as the primary administrator for Microsoft 365 services including Exchange Online, SharePoint Online, Microsoft Teams, One Drive, and Microsoft Entra .
• Administer Microsoft 365 Admin Center, Exchange Admin Center, SharePoint Admin Center, Teams Admin Center, Entra Admin Center, and Intune.
• Manage user accounts, licensing, mailbox administration, shared mailboxes, distribution groups, security groups, and access requests.
• Maintain SharePoint sites, document libraries, permissions, storage organization, and governance.
• Manage Microsoft 365 security settings under established security policies.

• Own the complete endpoint lifecycle including procurement, imaging, deployment, inventory, maintenance, repair, retirement, and disposal.
• Configure and manage Windows devices using Microsoft Intune and Windows Autopilot.
• Deploy software, configuration profiles, compliance policies, and Windows updates.
• Maintain endpoint compliance and asset inventory.
• Troubleshoot workstation hardware, laptops, docking stations, monitors, printers, conference room equipment, and mobile devices.

• Serve as the primary owner of internal IT Help Desk operations.
• Resolve Tier 1 and Tier 2 technical issues.
• Support Windows 10 and Windows 11 environments.
• Troubleshoot Microsoft Office, Outlook, Teams, SharePoint, One Drive, VPN, printing, and business applications.
• Document incidents, resolutions, and knowledge base articles.
• Continuously improve user experience and IT service delivery.

• Perform employee onboarding and offboarding.
• Provision user accounts, licenses, and devices.
• Manage Microsoft Entra , groups, and role assignments.
• Configure Multi‑Factor Authentication and Conditional Access under established policies.
• Manage shared mailboxes, distribution lists, and security groups.
• Maintain identity documentation and access records.

• Administer office networking infrastructure including switches, wireless access points, internet connectivity, and firewalls.
• Troubleshoot network connectivity and performance issues.
• Support conference room technology and audiovisual systems.
• Coordinate hardware replacements and office technology upgrades.
• Maintain IT asset inventories and documentation.

• Lead internal technology improvement initiatives.
• Assist with migration of legacy Microsoft Access databases into modern business solutions using Microsoft Lists, SharePoint, Power Apps, Dataverse, SQL Server, or Power BI as appropriate.
• Improve operational workflows through automation and standardization.
• Develop and maintain IT documentation and standard operating procedures.
• Identify opportunities to modernize business processes and reduce manual effort.

• Monitor Microsoft Defender alerts and elevate security events.
• Assist with endpoint security configuration and vulnerability remediation.
• Support SOC 2, CMMC, and internal compliance initiatives through evidence collection, documentation, and technical implementation.
• Maintain secure configuration baselines for workstations and Microsoft 365 services.
• Follow established security policies and incident response procedures

• 4+ years of enterprise IT administration experience.
• Experience administering Microsoft…