Information Technology Support Specialist

The IT Support Specialist provides on-site technology support for the Brundidge/SCFG manufacturing facility. This position serves as the primary local contact for day-to-day IT issues involving computers, mobile devices, printers, network connectivity, Microsoft 365, phones, conference rooms, and plant-floor technology.

The role works closely with corporate IT, outside technology partners, and equipment vendors to keep employees productive and site technology operating reliably. The ideal candidate is hands-on, service-oriented, comfortable working in a manufacturing environment, and able to troubleshoot issues methodically while escalating more complex problems appropriately.

• Provide responsive on-site support for office, warehouse, production, and remote employees.
• Troubleshoot Windows computers, laptops, docking stations, monitors, mobile devices, printers, scanners, and other peripherals.
• Resolve issues involving user accounts, passwords, Microsoft 365 applications, email, Teams, One Drive, and SharePoint.
• Assist employees with Microsoft Teams phones, conference-room equipment, and other communication systems.
• Set up and deploy computers, phones, printers, and related equipment for new hires and replacement needs.
• Document support requests, resolutions, equipment assignments, and recurring issues.
• Provide basic user training and reinforce company IT and cybersecurity practices.

• Support Microsoft 365, Entra , Intune, Exchange Online, Teams, One Drive, and SharePoint.
• Assist with user onboarding, offboarding, access changes, group membership, and software licensing.
• Monitor device compliance, encryption, software updates, and general endpoint health.
• Coordinate escalated identity, security, and Microsoft 365 issues with corporate IT.

• Perform first-level troubleshooting of wired and wireless connectivity throughout the facility.
• Support the site’s Cisco Meraki and Ubiquiti infrastructure under the direction of corporate IT.
• Assist with switch ports, wireless access points, VLAN assignments, DHCP, DNS, internet connectivity, and cabling issues.
• Identify and trace network connections for computers, printers, cameras, phones, production equipment, and other devices.
• Maintain network closets, patch panels, racks, UPS units, and related equipment.
• Coordinate service calls and on-site work with internet providers, cabling vendors, and other technology partners.

• Provide basic connectivity and workstation support for production, warehouse, quality, shipping, and maintenance systems.
• Support and assist with technology used for timekeeping, badge-access, camera, labeling, scanning, and production-related systems.
• Work with equipment vendors and corporate IT when production devices, controllers, HMIs, or other operational systems experience connectivity problems.
• Respond promptly to issues that could interrupt production, shipping, receiving, quality, or employee access.

• Maintain accurate inventories of computers, monitors, phones, printers, network devices, software, and other IT assets.
• Support cybersecurity controls, including endpoint protection, phishing-resistant authentication, device compliance, least-privilege access, and approved software requirements.
• Assist with backup monitoring, recovery testing, and business-continuity activities as assigned.
• Follow change-management, documentation, and access-control procedures.

• 3 to 5 years of experience providing hands-on IT support in a business environment.
• Working knowledge of Windows 11, Microsoft 365, Microsoft Teams, One Drive, and common business…