IT Coordinator

Job Details

Job Location:

Montgomery Office - MONTGOMERY, AL 36109

Position Type:
Full Time

Education Level: Not Specified

Travel Percentage:
Up to 50%

Job Category:
Information Technology

• 20%. Respond promptly to help desk requests and resolve user issues professionally. Escalate appropriately when necessary.
• 12%. Configure, deploy, maintain, and replace computers, printers, mobile devices, scanners, and other technology.
• 8%. Support Microsoft 365, HBS/DMS, Kubota systems, phones, and user accounts following established procedures.
• 5%. Maintain workstation standards, software updates, and endpoint security.
• 5%. Maintain technology readiness by proactively identifying issues before they affect operations.

• 12%. Monitor network equipment, internet connectivity, wireless infrastructure, servers, backups, and business applications. Escalate major issues promptly.
• 8%. Maintain accurate IT documentation, passwords, licensing records, hardware inventory, and asset tracking.
• 5%. Coordinate vendors, warranty repairs, telecommunications providers, and equipment service as directed.
• 5%. Follow cybersecurity policies including MFA, phishing awareness, endpoint protection, and security procedures. Immediately report suspicious activity.

• 8%. Communicate clearly with employees regarding issue status, timelines, and expectations. Build trust through reliability and professionalism.
• 6%. Document recurring procedures, maintain the knowledge base, and identify opportunities to automate repetitive work.
• 4%. Assist with technology projects, office moves, store openings, equipment installations, and system rollouts.
• 2%. Continue developing technical knowledge through training, vendor resources, and cross-training.