Senior Engineer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for defining and leading the engineering approach for complex features to deliver significant business outcomes. Key responsibilities of the job include delivering complex features and technology, enabling development efficiencies, providing technical thought leadership based on conducting multiple software implementations, and applying both depth and breadth in a number of technical competencies. Additionally, this job is accountable for end-to-end solution design and delivery.

The Senior Technology engineer provides technical and operational leadership for business-critical technology services. This role owns service health, reliability, resiliency, performance, and continuous improvement across supported applications and infrastructure. The lead serves as a senior escalation point, guides complex incident and problem resolution, establishes operational standards, and communicates service risks and solutions to technical teams, business partners, executives, and vendors. The role also mentors team members and helps shape service-management, Dev Ops, automation, and governance practices.

• Lead end-to-end service delivery and production support for a portfolio of applications, platforms, and infrastructure services.
• Manage service health through availability, reliability, resiliency, capacity, performance, and operational-risk measures.
• Act as the senior escalation point for high-priority incidents, coordinating triage, stakeholder communications, recovery, and post-incident review.
• Drive root-cause analysis and ensure corrective and preventive actions are completed and sustained.
• Lead incident, problem, change, release, defect, and service-review activities in alignment with established controls.
• Define and improve monitoring, alerting, dashboards, runbooks, support models, and operational-readiness requirements.
• Partner with engineering, architecture, cybersecurity, risk, and business teams to design supportable and resilient technology solutions.
• Promote automation, continuous integration and delivery, observability, and other Dev Ops practices that reduce manual effort and operational risk.
• Assess production impacts of planned changes and releases, identify dependencies, and coordinate implementation and validation activities.
• Maintain compliance with access, audit, security, regulatory, and administrative requirements; support evidence collection and control reviews.
• Track service-level objectives, key performance indicators, risks, dependencies, and improvement commitments; communicate status to senior stakeholders.
• Mentor team members, provide technical direction, support interviewing and onboarding, and foster a culture of accountability and continuous learning.
• Coordinate internal teams and external vendors to deliver timely, high-quality service outcomes.

• Extensive experience in technology service delivery, technology support, site reliability, infrastructure…