Liability Adjuster II

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The Liability Adjuster II is responsible for managing a caseload of complex liability and coverage claims, including those involving minor bodily injuries. This role requires the execution of thorough investigations to gather all necessary facts, along with a strong understanding of policy language to ensure accurate and timely coverage and liability determinations. While working with a degree of autonomy, the Adjuster will collaborate with their supervisor for guidance on more nuanced or high-exposure cases.

• Conduct thorough investigations and evaluations of coverage, liability, and damages across all lines of personal automobile insurance.
• Accurately assess exposure and evaluate injury claims in a fair, consistent, and equitable manner based on the facts and extent of damages.
• Negotiate timely and appropriate settlements, ensuring all required documentation is obtained to support proper claim resolution and closure.
• Manage low-complexity, attorney-represented injury claims with sound judgement and attention to detail, maintaining compliance with internal guidelines and industry standards.
• Control expenses and adhere to company reserving philosophy by maintaining proper reserves on all pending claims/potential exposures.
• Meet and maintain general file handling goals and procedures as outlined by the company including maintaining a 1:1 closing ratio and status on diary reviews.
• Properly utilize underwriting and policy systems and understand its features and functionality, as needed.
• Attend any available seminars and classes applicable to this position and the skills required to meet the job duties and responsibilities.
• Continually ask questions and have a desire to develop additional skills to better investigate and evaluate claims.

• Excellent communication skills with demonstrative ease with both verbal and written formats.
• Attention to detail and ability to multi-task.
• A high degree of motivation and team orientation.
• Direct, results driven, and dedicated to the success of the business and each other.

• Minimum three years of experience handling auto claims.
• Minimum of two years of experience handling complex liability and coverage issues and unrepresented bodily injury cases.

• Bachelor’s degree or equivalent.
• Non-standard experience.
• Adjuster’s license in relevant state or the ability to obtain one quickly.
• Bilingual (English-Spanish).

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to navigate various departments of the organization's physical premises.

• We are direct, results-driven, and dedicated to the success of our business and each other.
• We are a diverse group of thinkers and doers.
• We offer many opportunities to grow in your professional skills and career.
• We fight homelessness by directing 5% of our earnings from each policy we sell to organizations that help those in need. We call it our Generous Policy.

• Assurance America provides these benefits to Associates:
• Premium healthcare plans:
  All full-time Associates and part-time Associates working a regular schedule of 30 hours, or more, are eligible for benefits including Medical, Dental, Vision, Voluntary Life, Flexible Spending Accounts, and a Health Savings Account.
• Employer Paid Benefits:
  We enroll all eligible Associates in Group Life and AD&D Insurance, Short- and Long-Term Disability Plans, Employee Assistance Program, Travel Assist, and the Benefit Resource Card which includes Teladoc, Pet Insurance and Health Advocate.
• Additional Benefits:
• 401(k) Employer Match:
  We want to help you prepare for the future, now. All full-time and part-time Associates over age 21 are eligible to participate in the 401(k) Savings Plan. Assurance America will match 100% of the first 4% of an Associate’s contributions.
• Engagement Events. We make time for fun activities that strengthen Associate relationships in all our locations.
• Annual Learning Credit:
  Want…