District Support Specialist

District Support Specialist

District Support Specialist at Heights Finance delivers on‑ground support to branches, driving district success through coaching, training, and operational excellence.

• Support District Growth:
  Partner with the District Manager to drive performance, support business goals, and ensure operational excellence across multiple locations.
• Lead by Example:
  Step in as acting Branch Manager when needed, setting the tone for customer service, sales, and team collaboration.
• Train and Mentor:
  Onboard and coach new team members, sharing your knowledge and helping them grow into high‑performing contributors.
• Deliver Exceptional Service:
  Assist customers in selecting the right financial solutions, ensuring their needs are met with care and professionalism.
• Manage Delinquency:
  Proactively work with past‑due customers to find solutions and maintain healthy account performance.
• Stay Agile:
  Embrace a variety of responsibilities and adapt to the unique needs of each branch you support.
• Travel with
  
  Purpose:
  
  Provide in‑person support across the district, bringing consistency, leadership, and energy wherever you go.

• Customer Service
  
  Experience:
  
  Background in customer service, collections, finance, or banking.
• Leadership Potential:
  Ability to step into leadership roles, coach others, and support team success.
• Flexibility and Travel:
  Willingness to travel within the district to provide in‑person support where it’s needed most.
• Valid Driver’s License:
  Must maintain a valid driver’s license and current auto insurance.
• Strong Communication:
  Excellent interpersonal skills with the ability to build relationships and foster collaboration.
• Problem‑Solving
  
  Skills:
  
  A proactive mindset with the ability to identify challenges and implement effective solutions.

District‑based travel; home branch: 2002 35th Street, Suite A, Valley, AL 36854

Full Time – Monday through Friday, 8:30 am to 5:30 pm; evenings and weekends as needed during peak seasons.

Hourly: $17.50 – $27.75. Base hourly range is based on state average and will be determined by location, skills, knowledge, competencies, and experience.

All full‑time employees are eligible for benefits starting day one, including paid time off, medical, dental, vision, and other voluntary coverages. Employees also participate in the company’s 401(k) program with company match, starting 30 days post‑hire, beginning on the first of the month. Additional perks include an Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential monthly bonus.

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, Lend Direct®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline.

Additionally, we do not discriminate based on any other characteristic protected by applicable state, provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state, provincial law where a particular employee works.

This employer participates in E‑Verify for US‑based hires.