District Manager, Management

At Quality Brand Group, our Dunkin’ and Baskin-Robbins restaurants make us a leader in the large-scale, multi-market QSR business as the largest Dunkin’ franchisee in the west region. Our teams are fueled by more than just coffee—we’re powered by passion, people, and performance. As we open new Dunkin' locations and our business continues to grow so does our need for a dynamic District Manager who can help us reach the next level.

We’re looking for a leader who can further develop and inspire store teams, drive sales growth, and deliver exceptional guest experiences across multiple locations.

If you are a results-driven leader who thrives on building high-performing teams and creating a culture where people love to work, then read further…

Position Title:
District Manager of Operations

Reports To:
Regional Director of Operations

District Manager of Operations practices the overseeing role for 6-8 Dunkin’ restaurants, focusing on driving strong operational standards for high quality food while recruiting, hiring, and developing a team of great people dedicated to delivering exceptional guest experiences. The District Manager works effectively under pressure, plans and organizes required activities 30, 60, 90, and 180 days in advance, and builds and models Quality Brand Group’s culture.

The role ensures each restaurant meets or exceeds Dunkin’ brand standards of operational excellence and profitability.

• Recruit / Interview / Hire / Orientate - maintain bench plan for 30/90/180 days
• Develop good hiring habits and training excellence in each GM / AM to improve Ops
• Communicate expectations along with Best Determined Practice and celebrate wins
• Establish open-door communication and ask good questions to uncover anomalies
• Collaborate with Brand employees while embracing and modeling QBG RAISE culture and nourishes positivity
• Collaborate, Mentor, share, and inspire other DMs by sharing experience and success;
  Teach & Coach sound financial practices to impact Sales, COGs, Labor & Controllables
• Evaluate PC based on KPIs and build plan to achieve same through Manager & Team;
  Create Community involvement and LSM projects targeted to stores in need;
  Conduct CMX audits to highlight opportunity and drive all QBG & Brand standards

• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
• Strong communication skills and PC proficiency with MS Office and excel spreadsheets.
• Strong decision-making ability with passion for results for delivering on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment;
  Conflict Management – must be able to confront touch issues and resolve disagreements constructively.
• Proficiency in math and financial management, budgeting, knowledge of P&L Statements
• 3 years multi-unit restaurant, QSR Industry, or retail management experience with strong supervisory experience.

• Daily Travel between store locations
• Minimum 50 hour Work Week
• Strong communications skills