District Leader, RX; Division Region District

Position: District Leader, RX (Division 07 Region 34 District 20)
Location: Texas

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The District Leader, Rx plays a critical role in cultivating a culture of clinical and business excellence in retail pharmacies across their market. With clinical and business oversight of approximately 20 retail pharmacies and an average team headcount of 200 reports, the District Leader, Rx has ultimate responsibility for patient safety and business success in their market. An inspiring coach and leader of people, the District Leader, Rx is focused on building and developing a team of Pharmacy Managers who grow the business through their consistent delivery of unparalleled care and patient connection.

Specifically, the District Leader, Rx partners with and coaches their team to deliver on the core business with excellence, embrace change in an evolving healthcare ecosystem, and launch new products, programs, and services to keep our communities healthy. A licensed Pharmacist themselves, the District Leader, Rx brings deep knowledge of pharmacy workflow and clinical programs to help their teams identify and address performance opportunities, grow the top-line through the delivery of clinical services, and abide by all legal and regulatory guidelines with safety of our colleagues and patients top of mind.

A model for all CVS Retail Pharmacists and Technicians, the District Leader, Rx also lives our Heart At Work behaviors, and sets the bar for Pharmacy Managers by their examples. To enable sustainable market success, the District Leader, Rx is specifically responsible to:

Cultivate and maintain a healthy Pharmacist talent pipeline, including overseeing the development of interns, recruitment of new grads, and career progression for float and staff Pharmacists to maintain a strong Pharmacy Manager bench

Set the District talent agenda for hourly colleagues (i.e. Technicians), including oversight to ensure an appropriate staffing pipeline, District-level succession planning for key roles (e.g. Tech Plus and Tech Team Leader), and partnering with front store field leadership to cultivate cross-trained colleagues and total-store staffing where appropriate

Set and communicate District priorities, based on Corporate and Regional direction; ensure Pharmacy Managers understand the "why" behind new initiatives and are able to engage their teams to embrace change

Conduct regular formal and informal check-ins with all Pharmacy Managers to track progress against business and developmental goals

Improve District-level pharmacy performance measures (e.g. workflow, service, inventory management, patient care, etc.) by coaching Pharmacy Managers to identify and address root-cause barriers to success

Oversee patient safety and provide regulatory oversight; ensure the highest level of integrity when it comes to reporting and investigating patient safety and/or drug loss incidents

Grow the business through active pursuit and engagement with acquisitions, file buys, new stores, and remodels

What you will do People Leadership & Development Cultivate the market's Pharmacist talent pipeline, including ultimate oversight and development of interns, Float Pharmacists, Staff Pharmacists, and Pharmacy Managers Manage District succession plans and promote District-level staffing of pharmacies

Oversee the consistent delivery and completion of all colleague training programs

Oversee the appropriate staffing, scheduling, and timely and correct payment of all market Pharmacists Create a culture of recognition, empowerment, development, and inclusion that attracts and retains pharmacy talent at all levels

Identify, mentor, and develop future District Leadership talent

Deliver timely performance reviews and targeted coaching and counseling for individual Pharmacy Managers as needed

Business / Financial Planning Develop and execute business plans and strategies to deliver on all business performance measures, e.g. P&L, scripts-to-budget, inventory management, payroll management, asset protection accountabilities, etc.

Actively review business reports to derive insights about District pharmacy performance; utilize metrics as a tool to diagnose root cause and inform the creation of action plans

Develop a deep understanding of the competitive landscape and business trends, using this information to proactively plan for risk and capitalize on opportunities

Operations

Set, communicate and execute on market goals

Engage pharmacy teams to deliver against new and existing programs and services with excellence

Champion differentiated customer service and personally close out any escalated customer service issues

Triage and address any…