Global AML Operations - Senior Project Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in office culture that supports collaboration, engagement, and career development. Our approach includes clear in office expectations, while providing an appropriate level of flexibility based on role specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing large projects for an operations department or Line of Business. Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project. Job expectations include overseeing end to end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction.

• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems
• Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis
• Partners with operations management on creating project impact and providing direction and guidance to internal teams
• Coordinates development of key project deliverables in partnership with various key internal and external business partners
• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
• Establishes project status routines and tracks critical path deadlines and overall business measures for success
• Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing

• Attention to Detail
• Critical Thinking
• Customer and Client Focus
• Prioritization
• Risk Management
• Active Listening
• Coaching
• Collaboration
• Performance Management
• Planning
• Business Case Review
• Change Management
• Conflict Management
• Process Mapping
• Project Management

• Minimum 5 years' experience in process optimization, reporting, portfolio management, PMO, or governance-related roles.
• Proven track record of designing, implementing, and improving reporting frameworks, management information (MI), dashboards
• Experience supporting or managing end to end intake, demand management, or change delivery processes within a large organization.
• Strong analytical skills with the ability to interpret data, identify trends, and provide actionable insights to stakeholders.
• Advanced proficiency in reporting and visualization tools (Excel, Power BI, SharePoint, or equivalent).
• Experience preparing executive level reporting and presenting portfolio insights to senior management.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to coordinate across multiple teams and work streams to provide a consolidated portfolio view.
• Strong organizational skills with the ability to manage competing priorities in a fast paced environment.

We have an exciting opportunity for a Senior Change Manager to join our Global AML Operations (GAO) Change & Transformation team. The Senior Change Manager will manage material change initiatives that impact GB & GM AML Refresh & AML Onboarding Operations. This position will be accountable for the management of the project life cycle, from initiation through implementation. The Change Manager will be responsible for key project routines and artefacts and will work directly with the program manager and with senior management of the impacted operations function to set strategic direction of the projects.

We are looking for a strong leader with the right level of experience, ability to challenge and influence stakeholders, and with excellent…