Community Manager

Community Manager

Skills, Knowledge & Personal Characteristics:
The following attributes are desirable for job success: experience in managing multifamily properties, industry designations (ARM, CAM, etc.), knowledge and understanding of current Fair Housing laws, the ability to supervise staff, financially savvy and ability to manage to a budget, ability to communicate effectively in both written and verbal form, safety conscious, preference for detail work, ability to work well under pressure, multi-task, self-motivation and self-direction, ability to work with/without direct supervision and the ability to motivate and develop a team and be a team leader.

Must have the ability to partner well with direct supervisor and management company support staff (HR/Accounting/IT).

Summary Of Functions:
This is a supervisory position with authority, responsibility, and accountability to plan, implement and monitor operations, profitability, quality service, marketing and resident relations of the property, while maintaining the owner's investment. Utilize management skills to train, motivate & empower our associates to reach their goals and those of our property.

Essential Functions:

Include but are not limited to the following job specifications:

• Schedule, supervise and direct the daily activities of all on-site staff.
• Recruit, hire, manage and provide feedback to employees to ensure community performance and adequate staffing.
• Prioritize, assign and monitor daily activities, service requests, and make-ready priorities, and renovation/construction projects.
• Conduct training, coaching and disciplinary action, as needed, per standards of the management company.
• Complete performance appraisals as scheduled and address employee coaching or employee relations matters.
• Create an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among staff members.
• Supervise management of inventory system in conjunction with maintenance supplies and personnel.
• Responsible for managing staff schedules and controlling overtime.
• Conducts weekly meetings with staff members.
• Responsibility of fiscal budgetary compliance to approved operation budgets.
• Complete budget preparation, and annual property inspection for same.
• Review interim financial statements weekly, manage purchases throughout the month to budget.
• Achieve budget goals regarding occupancy, expenses, and net operating income.
• Review monthly financial statements and report on any variance from budget.
• Negotiate for supplies and services with vendors and contractors to achieve best possible prices.
• Advise supervisor of any potential expense overages before they occur.
• Ensure all invoices are processed and/or posted on a routine basis per company standards.
• Control petty cash fund and/or purchase card usage.
• Be knowledgeable and adhere to all pricing, purchasing and variance guidelines set forth in the management agreement for the property.
• Participate in owner operations/financial review conference calls and owner site visits as needed.
• Compliance with management company personnel and operations policy and procedures and compliance to company standards.
• Stay up to date with current policies and guidelines, maintain policy manual as changes are effected, review and monitor policies with employees to ensure compliance.
• Inspect property daily to ensure a quality presentation of the community.
• Maintain resident relationships, take ownership of resident complaints and problems relating to service and lease provisions and work to swiftly resolve.
• Prepare and ensure timely and accurate submission of all reports per standard.
• Process new residents in accordance with the management company's Statement of Rental Policy.
• Maintain records and resident files in an orderly and complete manner as specified by the management company's policy.
• Collect rent, maintain account records, and make daily bank deposits per standard.
• Prepare timely legal action for eviction when necessary. Place accounts for collection per policy.
• Report any property emergencies to immediate supervisor (example, fire, hurricanes). Be prepared to manage the emergency according to…