Senior Manager – Production Experience and Marquee Content - C-Level Communities

The Gartner C-Level Communities(GCC)
Production Experience Lead will drive operational enhancements for the Gartner C-level Communities (GCC) portfolio of events, with a primary focus on elevating the in-room content experience and bringing the GCC value proposition to lifeonsite at community events around the world. This roleis responsible forstandardizing event delivery, developing assets, and ensuring brand alignment to deepen engagement, strengthen loyalty, and accelerate growth. The Events Experience Lead will work cross-functionally with community,marketingandlogisticsteams to deliver consistent, world-class experiences that reinforce Gartner’s reputation and value.

Primary Responsibilities :

• Lead the standardization and execution of thein-room experienceforall GCC conferences, ensuring aglobalconsistencyandanexceptionalattendeeexperience

• Partner with internal stakeholders to develop new processes to ensure flawless execution of on-site experiences

• Develop,maintain, and implement event assets, guides, and templates to support consistent delivery,brandalignmentand enhance the overall content experience of the onsite experience

• Partner with marketing to ensure allon-siteevent touchpoints reflect the GCC value proposition and brand guidelines

• Collaborate with internal teams to reinforce GCC’s market presence, keymessagesand customer loyalty

• Establish and implement a GCC branding guidebook and unified key messages for all onsite event elements

• Deliver training and resources to internal and external partners, ensuringglobally consistent onsitedelivery

• Gather and analyze feedback from internal stakeholders and community memberstodrive continuous improvement and innovation initiatives for an enhanced attendee experience

• Standardize event processes and run-of-show documentation for scalable,globally consistent execution

• Support the implementation of best practices and operational improvements across the GCC portfolio

Stakeholder Collaboration :

• GCCProduction, Operations, Logistics and Content Teams

• GCCMarketingand
  
  Brand Teams

• GCCCommunity Engagement Teams

• External Vendors and Partners

Expected Results :

• Consistent delivery of world-classattendeeexperiences at all GCC events

• Highattendee /community satisfaction scores and engagement metrics

• Increased adoption of standardized assets and messaging guidelines

• Strengthened brand reputation and market presence

• Continuous process improvement and innovation

• Excellent working relationships across teams and stakeholders

• Ability to manage multiple projects and priorities simultaneously

Qualifications :

• Bachelor’s degree or equivalent

• 5-7+years’experience in conference management, conference project management,content production,eventproductionor related fields

• Strong project management skills and attention to detail

• Experience with agency and vendor management

• Excellent communication, collaboration, and stakeholder management abilities

• Demonstrated ability to drive process improvement and standardization initiatives

• Passion for delivering exceptional customer and community experiences

• Strong process improvement and documentation abilities

• Creative thinker with attention to detail

• Executive presence and confident decision-making

• Willingness to travel as required

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