Program Manager

Job Details

Job Location:

Corona, CA 92880

Position Type:
Full Time

Education Level: Not Specified

Salary Range: $79,040.00 - $79,040.00 Salary/year

Job Shift: Day

Job Category:
Shelter Services

Reports to:

Regional Director

Department:
Emergency Shelter

Region:
Riverside County

• Ensure a safe, housing-focused and client-centered shelter that maintains accurate data and strong communication with community partners
• Oversee Guest Services and ensure a guest-focused, trauma-informed delivery
• Coordinate with Case Management, Outreach, and Leasing Agent teams, ensuring a housing-focused operation
• Encourage and discuss progress toward housing with shelter guest
• Coordinate calendars and services provided by partner agencies
• Oversee the collection and distribution of donations
• Assist with monitoring facility security and maintenance
• Ensure enforcement of our good neighbor policies
• Assist with securing necessary resources
• Oversee collection, input, and distribution of intakes/summary sheet /reports
• Develop new partnerships with other agencies in order to enhance our current services
• Manage program budget
• Facilitate Resident Advisory Council and Partnership Meetings

• Positively advance Agencies reputation in the broader community
• Maintain active involvement with neighbors and program partners
• Maintain active involvement with community service organizations

• Provide oversight and lead by example in the direction of Site Leads, Intake Specialists, Overnight Coordinators, and Logistics Team
• Oversee the onboarding of new direct reports and coordinate ongoing trainings
• Foster a spirit of teamwork and culture that is consistent with the agency's values
• Maintain transparent communication with staff, supervisors, and all agency partners.
• Appropriately communicate organization information through group meetings, one-on-one meetings, emails, and regular interpersonal communication
• Assist in various aspects of staff's duties
• Assist in coordinating and managing on-site volunteers
• Assist in coordinating and managing special group events and holiday events
• Provide crisis/conflict intervention
• Conduct 90-day, midyear, and annual reviews

• Must participate in networking functions and community meetings
• Attend staff meetings and training workshops as needed
• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
• Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications
• Perform ad hoc projects as appointed by Supervisor

• Associate's degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addictions issue
• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Ability to perform crisis intervention as needed
• Ability to complete job duties that are guest-focused, trauma-informed, and housing-focused
• General Ability to work effectively with a diverse population; plan, organize and prioritize duties; speak effectively before small groups; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• Dependability, responsibility and the ability to communicate effectively and respectfully are required skills
• Desired skills include organizational skills, strong written and verbal communication skills, strong creative thinking skills, attentiveness to details and being customer oriented. Fluency in Spanish is of significant value