Animal Control Intake and Dispatch Services

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Full Time Animal Care and Control, Birmingham, AL, US

Salary Range: $16.00 To $16.00 Hourly

Do you love animals and people? The Greater Birmingham Humane Society is looking for the right candidate with dispatch, customer service, and animal handling experience to join the team! Must have a positive attitude, be detail-oriented and able to multi-task in a busy work environment. We offer a competitive pay and benefits package including medical, dental, vision, disability, paid time off, pet care discounts and more!

The Greater Birmingham Humane Society ("the GBHS") is a progressive animal welfare shelter whose mission is to rescue, rehabilitate, and rehome homeless, abused, neglected and abandoned animals. We are committed to an open admissions policy, animal rehabilitation and a low euthanasia rate. GBHS' open intake and adoption philosophy is a key part of our progressive mission, enabling us to save and rehome thousands of animals each year.

This position provides assistance to the Director and Assistant Director ensuring adequate support is provided for the daily functions needed at Animal Care & Control. They provide dispatch support for animal rescue, municipal and public assistance with animal-related situations and enforcement of state and local statutes as outlined in GBHS' contracts with Jefferson County and several of the county’s municipalities. The Animal Control Dispatcher is primarily responsible for the dispatching and tracking of Animal Control field staff, and clerical duties involved in the animal control processes.

• Reports to the Animal Control Director and Assistant Director and serves as a member of the animal care and control team.
• Works closely with animal control officers, intake coordinator(s), impoundment, clinic and animal care team to ensure correct intake data is given and that animals are accurately identified, recorded, and placed in kennels.
• Interacts daily with veterinarians, clinic technicians, veterinary student externs, volunteers, the general public, and law enforcement.

• Answers incoming calls on multi-line telephone system; records pertinent information regarding nature and location of incidents, any owner and licensing information as necessary; determines validity of complaint and prioritizes service requests.
• Prioritizes and assigns officer response, follows up with officer on priority calls; routes and dispatches service; prepares daily and monthly statistical reports; explains departmental policies, laws and ordinances related to animal control to public; refers callers to other agencies as appropriate.
• Daily intake functions of animals that may exhibit various behaviors, including aggression
• Secretarial/reception responsibilities including but not limited to copies, preparing/scanning documents, sorting, filing, mailing, answering calls and taking messages.
• Maintains and updates field records from Animal Control Officer reports; checks prior records on animals; documents complaints; generates letters to owners and prepares for certified mailing.
• Operates operate two-way radio, multi-line telephone system and general office equipment.
• Cleans and maintains public areas of the shelter such as lobby, restrooms, front kennel area, and conference room.
• Provide prompt customer service to guests looking for lost pets.
• Received payment for services, reconciles and closes out daily transaction log.
• Provides back up support to animal control, intake, impoundment, clinic, and animal care as necessary.
• When providing animal intake services, ensures animal information is entered correctly and all notes are accurate
• Maintains awareness of industry standards and innovations through publications, attendance of seminars, contact with persons of equivalent positions in similar organizations, and other educational opportunities and communicates such information to the GBHS Board of Directors and employees and volunteers of GBHS.
• Performs other duties as necessary

• A passion for the mission of GBHS and a sense of humor are required.
• Previous dispatch and animal handling experience preferred.
• High school diploma or GED equivalent.
• Minimum one-year customer service…