Enterprise Quality Assurance Manager​/Team Leader

Role Summary

The Enterprise Quality Assurance Team Leader provides hands‑on leadership for enterprise testing, quality governance, and operational process improvement initiatives across the organization. As a senior technical contributor, the incumbent leads a team of QA professionals while establishing and advancing enterprise QA standards, testing frameworks, quality controls, and process improvement practices that enhance delivery outcomes, reduce operational risk, and strengthen compliance across business and technology functions.

• Lead Enterprise Project QA testing and process improvement efforts for medium to large initiatives in partnership with Project Managers, Product Owners, technology teams, and business stakeholders.
• Collaborate with cross‑functional teams throughout the project lifecycle to define requirements, develop and execute testing strategies, provide guidance to business unit testers, and ensure deliverables meet established quality standards.
• Work closely with project team members to identify and report defects, monitor incident reports and defect resolution efforts, verify fixes in a detailed, efficient, and timely manner while tracking results/outcomes.
• Leverage and grow a network of Subject Matter Experts (SMEs) across the organization to promote QA processes through active participation on project teams.
• Maintain and promote a member‑ and relationship‑centered perspective.
• Collaborate with Business Analysts to validate root cause assumptions via testing and data analysis.
• Review system documentation to ensure technical accuracy, compliance, and completeness.
• Establish new and promote existing governance standards for approved process improvements and change control.
• Demonstrate a tolerance for ambiguity when making decisions and executing work, and empathize with end‑user needs.
• Identify and communicate risks and issues to Project Managers, team leaders, and project stakeholders that may require changes to project plans and/or scope.
• Review existing reports, database structures, and create/run queries to verify quality assurance assumptions.
• Collaborate with the Program Manager/Team Leader to manage team workload, deliver performance assessments, and participate in interview panels to shape the future of the organization.
• Mentor and advise less experienced Quality Assurance Analysts.
• Perform data gathering, root cause analysis, and performance trending to develop appropriate QA process controls and team policy changes.
• Analyze current QA governance, processes, and metrics to recommend cross‑organization improvements and updated KPIs following change management best practices.
• Lead process improvement and re‑engineering efforts to enhance cross‑organizational operational efficiency, collaborating with SMEs to assess progress, develop recommendations, prioritize critical changes, and maintain supporting documentation.
• Ensure alignment of QA processes, procedures, and tools with regulatory and organizational compliance requirements.
• Participate in the Data Governance Team, providing coaching to Data Owners and briefing on establishing quality KPIs.

• Bachelor’s Degree, preferably in Information Systems, Computer Science, Quality Assurance/Engineering, or a related field; additional related experience considered.
• Minimum of seven (7) years of progressively responsible experience in enterprise QA, software testing, quality engineering, process improvement, or related technical roles; financial services experience preferred.
• Minimum of three (3) years of experience leading teams, mentoring technical professionals, or progressive delegated leadership responsibility.
• ISTQB Certified Tester Foundation Level preferred.
• Familiarity with ISO/IEC/IEEE 29119 or equivalent software testing standards required.
• Advanced knowledge of software and system development lifecycle (SDLC) and Project Management lifecycle required.
• Strong technical depth in test design, test plans, user acceptance campaigns across unit, integration, functional, acceptance, and end‑to‑end testing.
• Ability to multi‑task and work on separate projects in a fast‑paced, dynamic environment under tight…