Restaurant Server

Overview

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our company purpose reflects this unique element of the Huddle House dining experience. Bringing friends and families together over delicious food served from the heart. At Huddle House, we believe it’s “YOUR HOUSE.

YOUR KITCHEN.” The guest is the boss, and we provide freshly prepared food any way guests want it. Whether it’s a quick bite before work or a place to sit, chat and laugh with family and friends, we say: “Get comfortable…this is YOUR HOUSE and YOUR KITCHEN.”

Job Summary:

The Restaurant Server will oversee the day-to-day operation of first-class customer service and food service in the restaurant. The incumbent will be responsible for properly receiving food orders and conveying food orders to cook staff. Prompt food delivery to the customer and maintaining cleanliness of the assigned serving section. This person will provide excellent customer service at all times and be a strong teammate to our franchise partner.

• Report to work on time in a clean and complete proper uniform.
• Greet all customers with a smile and a verbal greeting: “Good Morning” or “Welcome to Huddle House.”
• Review the menu with customers when needed, suggestively sell products, and take orders from each customer at the table.
• Use proper, approved abbreviations and submit tickets to the cook’s station.
• Deliver food in a timely manner to the customer when food is ready.
• Handle money from customers, account for all tickets, credit card receipts, and ensure that all tickets are rung up and closed before the shift ends.
• Complete the position checklist while stocking and preparing the unit for the next shift.
• Perform all prepping and cleaning duties as detailed or assigned by the supervisor, including bussing tables, sweeping and mopping floors, and cleaning bathrooms and walls.
• Bring all items of concern to the attention of the manager immediately, especially safety concerns and customer service complaints.
• Know the menu, daily features when applicable, which juices, add-ons, and desserts to suggestively sell.
• Know and follow the Huddle House steps of service with each guest to maximize shift sales.

• Excellent customer service skills.
• Ability to communicate effectively with all restaurant staff.
• Some previous restaurant experience preferred.
• “Can do” attitude and willingness to be on your shift.

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun