Team Lead, Retail

Location: Birmingham

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

Do you have a passion for people, style, and leadership?
Are you energized by serving guests and leading a team to go above and beyond? This might be your dream job!

At Alabama Outdoors, we’re serious about providing an incredible guest experience in an active, fun, lifestyle apparel environment.

We are looking for a passionate, friendly, energetic, and engaging Team Lead who can both serve guests directly and step up to support store leadership. Team Leads set the example on the sales floor by modeling excellent service, motivating the team, and helping keep daily operations running smoothly.

Previous retail or guest service experience is strongly preferred, with leadership or supervisory experience a plus.

Position Summary
Create an incredible guest experience for every single person who comes into our stores. Lead by example by engaging and interacting with each guest in an enthusiastic,
friendly, and knowledgeable manner. Assist in creating an upbeat, guest-first, active store environment. Serve and lead every guest and team member with next-level hospitality.

Position Daily Duties

Perform essential retail responsibilities such as folding, steaming, hanging, and merchandising apparel items and accessories on the sales floor.

Assist guests at the register by completing transactions accurately and efficiently through the Point-of-Sale system.

Remain active and engaged, with the ability to be on your feet for extended periods of time.

Consistently interact with guests throughout your shift to create a welcoming and service-focused environment.

Support in-store e-commerce operations, including order processing and fulfillment.

Provide direction and delegation to team members, ensuring tasks are completed to standard.

Lead as the point person when managers are not present — helping resolve guest concerns, supporting teammates, and making operational decisions as appropriate.

Become the expert on key brands to assist guests with the knowledge they need before purchasing a product.

Perform other duties as assigned to support overall store operations.

Team Lead Specific Requirements

Ability to delegate and direct team members effectively.

Ability to be led and to lead — remain coachable and supportive of store leadership.

Act as MOD (Manager on Duty) when Store Leadership isn’t present.

Serve as an example of store expectations, guest service, and leadership.

Keys to Success at Alabama Outdoors
1. Passion for People – We put people first, always. Deliver excellence and
engaging guest service. Treat every guest like they are the most important person of the day.
2. Passion for Products – Strive to be the expert on key products so you can
confidently share and highlight what we offer.
3. Passion for Excellence – Strive for high standards in processes, details, and
follow-through, setting the tone for others on your team.
4. Passion for Teamwork – Work together, encourage others, and contribute to a
positive, fun store environment.

Position Requirements

• Excellent communication and interpersonal skills
• Ability to lift or move up to 50-pound boxes or racks
• Must be able to work a flexible schedule, including nights, weekends, and holidays
• Ability to remain on your feet for extended periods of time
• Must be able to confidently interact with guests as they browse the store
• Comfort with Point-of-Sale systems and handling guest transactions
• Willingness to support e-commerce processing and order fulfillment as part of daily operations

How to Apply
Please include/attach a cover letter detailing why you would be a good fit for this position, along with your resume. Applicants with a cover letter will be considered first.
Please include any related experience in the retail or guest service industry.

Pay Range
$13-15/hr (Based on Experience)