Guitar Technician

Benefits

• Medical
• Dental
• Vision
• 401K plus company match
• Mental health support
• Paid sick/holiday/vacation time
• Employee discount program
• Tuition reimbursement options

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non‑musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first while fulfilling our mission.

• Customer Focus: Understands customer service principles and is able to provide an excellent customer experience. Able to connect with customers in a meaningful way, approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to handle customer service issues.
• Initiative: Able to identify opportunities and issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested. Able to develop knowledge and skills including product, store operations, sales, and leadership.
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
• Training: Able to effectively train learners and communicate information and techniques so that they are retained.

• Interact with customers, ensuring a positive customer experience.
• Service customer‑owned instruments with a high level of craftsmanship.
• Maintain store owned gear, as requested.
• Complete warranty repair work.
• Additional duties as assigned.

• Skilled understanding of repairing guitars.

• Foundational product knowledge of Guitar Center products.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.