Member Specialist

Sam's Club #8107
2235 National Blvd SW
Huntsville, AL

Member Frontline Services Associate – responsible for providing member service, maintaining checkout and entrance/exit areas, assisting with payments, returns, and merchandise. Works closely with teammates to ensure a safe, welcoming environment and supports training of new associates.

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns, promotes Sam's Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies.
• Follows company safety standards, conducts safety sweeps and reports unsafe situations.
• Maintains entrance and exit areas, verifies membership cards, and assists members with purchasing decisions.
• Keeps merchandise organized, zones the area, and maintains a safe shopping environment.
• Reviews member receipts, secures and safeguards club assets, and communicates potential criminal activity.
• Maintains documentation, logs, and executes emergency response procedures.
• Assists with training new associates on company processes and procedures, teaching new technology and tool functionality.
• Identifies shrink, damages, and ensures compliance with company security and safety practices.

• Retail experience including operating front‑end equipment (e.g., cash register).
• Working with mobile retail applications.

The hourly wage range for this position is $17.00 to $25.00.*

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

• Health benefits – medical, vision and dental coverage.
• Financial benefits – 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits – PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits – short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U – fully paid education benefit program for full‑time and part‑time associates.
• Additional benefits – 401(k) matching, stock purchase plans, medical, dental, vision and wellness programs, mental health resources, training and leadership programs, and clear pathways to advance.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.