Key Holder

Our Key Holders engage with customers, create an exceptional in‑store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values, and demonstrate selling and service expertise, product knowledge, visual merchandising presentation skills, and strong point‑of‑sale proficiency. Key Holders partner with the leadership team to exceed store sales goals, support team development, and handle store operational procedures.

Boot Barn values community, collaboration, and belonging. We build each other up, listen intently, and implement out‑of‑the‑box ideas, celebrating innovations and achievements while supporting one another.

• Foster a service and selling culture; exceed overall expectations to build long‑standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add‑ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company‑merchandising standards and assist in floor moves, display maintenance, merchandising, sales set‑up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10 % travel to support local stores, as needed.

• Business Acumen: Applies a comprehensive understanding of store operations, key performance drivers, and goals to make informed decisions that improve business performance.
• Conflict Management: Addresses conflict directly and professionally, fostering open communication and resolution strategies that strengthen team alignment and productivity.
• Customer‑Centric: Promotes a customer‑first selling culture by modeling service behaviors that prioritize consistent, high‑quality experiences to build loyalty and trust.
• Leadership & Team Development: Leads with Boot Barn’s core values and invests in the growth of team partners by setting clear expectations, coaching consistently, and developing their skills for long‑term success.
• Strategic Thinking: Anticipates future challenges and opportunities using performance results, making aligned decisions that support the company vision and mission and guide the store’s long‑term goals.

• Competitive hourly rate
  * plus sales incentives (SPIFs) and monthly store sales bonus.
• Merchandise discount: 50 % off Exclusive Brands and 40 % off third‑party brands.
• Paid Time Off plan for year‑round Boot Barn Partners.
• Medical, Dental, Vision and Life Insurance.
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level – we open 50+ new stores each year.

* Compensation varies by geography, skills, experience, and tenure.

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential…