Product Guide | Pop-up Store | Richmond, BC — temporary

Arc’teryx pop‑up outlet coming soon! Love the outdoors? So do we. Join our team for a unique opportunity where your passion can shine, helping create a fun, welcoming retail experience alongside a team that brings the brand to life every day. This pop‑up location will be opening soon, with position start dates beginning this summer and wrapping up early 2027.

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities.

You are product‑obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs.

You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.

• Deliver a best‑in‑class brand experience to guests through sharing technical product knowledge and supporting problem solving
• Build a strong understanding of our products and seamlessly weave this information into guest interactions in an authentic way
• Champion ARC’TERYX as a brand ambassador both in‑store and in the community
• Develop your passions both in and out of the store with the support of the team
• Support in elevating the guest experience by working with store leadership on projects and brand initiatives
• Provide feedback on merchandising and in‑store experience to help drive sales
• Maintain an open, collaborative relationship with your team and store leadership
• Support with and participate in various store tasks as assigned by the leadership team
• Answer store phones and respond to voicemails and store emails; on occasion, this may include responding on the Epicenter social media channels
• Utilize the Point‑of‑Sale system to accurately and efficiently process guest transactions, including warranties, used‑gear trade‑ins, purchases, and returns
• Receive and unpack boxes for inventory as required (boxes can weigh 5‑30 lbs)

• Passionate about delivering exceptional customer service
• Enjoy a fun, accountable work environment
• Self‑motivated and enjoy problem solving
• Highly flexible and adaptable when faced with ambiguity
• Effectively balance autonomy and collaboration
• Can inspire breakthrough thinking and continuous improvement
• Seek the best solutions, even if not the easiest, with an unwavering commitment to do what is right
• Passion for work is paralleled by a passion for getting outside and living it

• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, as defined each year based on the time period guests are permitted to return holiday merchandise.
• Fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
• Under the direction of the Store Leads, Store Manager and Assistant Manager, perform and complete other additional projects, duties, and assignments as required and/or by request

• Available for a minimum of one open, one close and one weekend shift each week
• Availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
• Full Time: 30‑40 hours per week (5 days per week)
• Part Time: 10‑30 hours per week (2‑4 days a week)
• Contract Dates: summer 2026 — early 2027

The pay range for this role is CAD $20–23 per hour (midpoint $21.50 per hour). Most new team members join between this range and can contribute right away while continuing to grow their craft. This range reflects market alignment and the scope of the role. Individual pay is determined by skills, experience, and level of responsibility.

Additionally, the role is eligible to participate in a bonus plan based on the performance of the store.

Arc’teryx…