Luxury Fashion & Timepiece Manager - Jared Jewelers - Wayne Towne Center

Luxury Fashion and Timepiece Manager

Title:

Luxury Fashion and Timepiece Manager

Reports To:

General Manager or Assistant General Manager in their absence

The Luxury Fashion and Timepiece Manager is a supporting management position within Jared Jewelers stores. This position will achieve store and individual sales goals by providing superior guest experience and expert knowledge on all fashion merchandise (diamond fashion, gold, and color) and timepiece brands. Responsibilities include overseeing fashion and timepiece sales performance, launching merchandise initiatives, implementing product education provided by Signet, and developing training plans to improve performance across the store.

• Meet or exceed three of the five performance standards. Sales must be one of the three.
• No Code of Conduct written counseling within the past six months.
• DCA certified.
• Minimum six months with company or similar experience level with another company.
• Completion of Minimum Training Requirements training module and a passing score on the Minimum Training Requirements Quiz.

Serve guests and promote store and personal sales (40% time allocated)

• Consistently attain sales and performance standards, special event, and store promotion results.
• Promote an environment of total guest satisfaction by making the guest’s shopping and jewelry needs the first priority.
• Provide an exceptional guest experience by meeting the guest’s agenda and following up using the Clienteling system.
• Consistently monitor guest flow and assist with matching the appropriate team member with each guest.

Supervise fashion merchandise categories (diamond fashion, gold, and color) and timepiece brands and effectively train all team members on fashion merchandise and timepieces (50% time allocated)

• Oversee the implementation and administration of fashion and timepiece merchandise, including sales performance, promotions, incentives, launch executions, visual display, and merchandising.
• Develop and maintain complete knowledge of all fashion and timepiece merchandise, becoming the Subject Matter Expert to train all team members on features, benefits, quality, value, warranties, services, and procedures.
• Act as the point of contact with vendor partners and ensure completion of all vendor trainings, eLearnings, and incentive submissions.
• Review weekly fashion and timepiece reporting and evaluate areas of opportunity. Coordinate with management to develop training plans that improve sales, standards, and guest experience.

Collaborate and assist with Management Team (10% time allocated)

• Collaborate with the General Manager on recruiting, hiring, scheduling, performance appraisals, counseling, and updates related to all pertinent information about team members.
• Communicate to the General Manager all pertinent information regarding personnel, security concerns, merchandising needs, etc.
• Respond to guest complaints and issues promptly in partnership with the General Manager.
• Assist management team with primary responsibilities in the General Manager’s absence.

• Act in a manner that aligns with Signet’s Core Values and respects guests and team members.
• Maintain consistent, regular scheduled attendance.
• Strictly adhere to all company policies and procedures, including Loss Prevention, Sales and Credit policies, and maintain a high level of security awareness.
• Perform other duties as assigned.

• Lead by example by attaining required daily performance standards.
• Positive, enthusiastic, team-spirited work style, exhibiting Signet’s Core Values at all times.
• Analytic thinking and reasoning.
• Train and develop team members and conduct store training meetings as needed.
• Professional approach and image.
• Tactful, friendly manner when dealing with people.
• Plan, organize, follow up and supervise the work of others.
• Excellent verbal and written communication skills, including phone etiquette.
• Accept responsibility, make decisions, delegate, and follow up as appropriate.
• Reliable and dependable.
• Operate all sales-related equipment.

Ability to stand for long periods, reach with hands and arms, move among display cases, handle and feel merchandise, sit, stoop, kneel and crouch, lift and move up to 10 pounds, and see well enough to discern differences in quality of merchandise.

• As required by the store to include evenings and weekends.
• Three nights per week or as required by the General Manager.
• Sunday on an alternating basis or as needed.
• Store hours during Special Events and key selling times of the year.

Base pay, $15.92 – $20.10 plus commission on sales. Final pay rate shall be determined and is based on experience and qualifications.

Signet Jewelers is an equal opportunity employer committed to promoting diversity at all levels of employees. We encourage all qualified candidates to apply.